With over fifteen years of experience in operations and client services across many fields, I am passionate about improving processes and solving problems for various organizations and stakeholders. My continuous pursuit of knowledge and experience in coaching, delegating, and time management demonstrate my commitment to professional development and leadership skills.As an Operations Support Analyst at The Cigna Group, I provide analytical and operational support to Medicare team, ensuring compliance, efficiency, and quality standards. I also leverage my bilingual skills in Spanish to communicate effectively with diverse customers and partners. My goal is to deliver excellence and value to my employer and our clients.