Managed daily processes and people to ensure culture and growth which included assisting employees with daily, weekly, and monthly goals/needs, developing processes and identifying procedural and personnel growth opportunities. Oversaw ordering and equipment tracking, coordinated installation/service and construction with Project Coordinators and organized meetings for all commercial and residential work.

Being cross trained in all aspects of the company lead me to my current role as Instrument Tech Lead. As Lead, I oversee Outside Technicians, manage inventory as well as service and repair various gas detection instruments. I also act as liaison between customers and manufacturers for problem resolution, keeping customers informed on any manufacturer required repairs. During my role as Team Lead sales increased 25% YOY. Another responsibility of this role is production. All Safe has many flexible options for gas detection and are specialists in this field. As a result I will be building specialized cases for Fire & Hazmat, Outages, Oil & Refining, Confined Space and others. This is an important aspect of my job as customers expect quality products with continuous improvements so R & D will be just as important as streamlining the process.

All Safe Industries is a small Veteran owned business that distributes a full line of safety equipment to various Government agencies, Construction companies, manufacturing companies, disaster management, Fire Departments, HazMat teams and Police Departments. My flexibility and attention to detail has allowed me to take on many projects such as Vendor Management, Safety Coordinator, Contract Management, Inside Sales, writing Standard Operating Procedures and Training Presentations.My supporting role for inside sales consists of providing quotes for active bids from commercial and government entities many of which have turn into sales. As Support Specialist I booked over $618K in sales resulting from successful bids we have won which will only increase as I grow with the company. As Contract Manager I manage a large government contract that will exceed over $850K in sales over a 1 year period. This includes submitting pricing and quotes for lists of items requested in a timely manner and have been very successful at doing so. Also, in this role I assist in keeping our existing GSA contract up to date and am in the process of a new GSA schedule approved that will compliment our existing GSA contract schedule.For Vendor Management I maintain positive relationships with vendors, ensure annual minimums are met, provide vendors with forecasts as requested, maintain and submit sales reports and track price changes. This includes relaying all new product information to both inside and outside sales as well as any new vendor sales goals.

This position was developed specifically for me after I had an insightful conversation with the Global Marketing and Strategy Senior Leader. She felt the combination of my technical skills and business insights would benefit the marketing team. To be successful in this position communication was key because my counterparts were all located in New York. Early in my career in marketing I was asked by the VP of Global Sales to attend "Tiger Training", a sales and marketing training program that allowed me to be part of a diverse group encompassing marketing and sales people from various parts of the business. This was also a competition where each group was graded on their performance on the cases assigned to them. All groups were rated by peers on their performance and out of 8 groups our group took first place. I acted as a product expert to write product specifications in the areas of my expertise. This led to a change in my role where I was assigned to other strategic business units (SBU) within the security business which were outside my expertise. I supported 3 lines of business with market analysis, product analysis and voice of the customer activities.

I was promoted to this role because of my activities with training, customer service, technical competency and supervisory activities. I was a Tier 2 support representative where I took on complex troubleshooting problems as well as customer issue resolution. My coaching / training abilities led to improvements within our training program utilizing various software, troubleshooting and evaluation techniques. To increase efficiency I was tasked with creating troubleshooting guides in the areas of my expertise, these were in the form of step-by-step guides that could be used as training guides, used in real-time while troubleshooting over the phone and could be sent to customers. Supervisory activities included managing the floor making sure co-workers were on the phone during peak times and any external activities, such as self-training and information management, were conducted when call volume was low. I was also tasked with creating a call quality evaluation sheet as well as conducting random periodic evaluations of phone calls. Duties also included time off requests to be approved or rejected, "training the trainers", evaluating technical competency of new hires and managing the training program.

The, then, ADEMCO Group (acquired by Honeywell becoming Honeywell Security Group) was forming a new technical call center in Louisville, KY. Originally there were only 4 technicians and out of those 4 I was the only one with no experience in the security industry. This was a challenge I gladly accepted and strived to prove myself as a valuable member of the team and was the first to answer and troubleshoot 100 calls on one day in 2000. Initially the only method we had for keeping track of phone calls and troubleshooting was with paper, pencil, memory and organizational skills to resolve customer issues in a timely manner. In Less than 12 months of employment I was one of 3 selected to enter detailed product information into a new database which became a knowledge base for every technician to reference for troubleshooting information, the end result was a reduction in on-hold time by more than 50%.

This was my first job straight out of ITT at their Information Services Service Center (ISSC) in Louisville, KY. Here I was responsible for repairing all technical equipment used throughout the business within the designated maximum repair (MAR) time. I was asked to develop training procedures on a critical piece of equipment that included disassembling the unit in various ways to find the most effective and quickest way possible, determining the maximum repair time as well as train every member of the ISSC on these procedures.