Stacy White, M.Ed, Pmp Email & Phone Number

Kirkland, WA, US

Conversational marketing strategy, implementation & execution across all marketing web properties.- Collaborate with cross-functional teams in marketing, sales, support, and engineering/ops to conceptualize, implement, and optimize a new chat platform across multiple products and sites.- Manage conversational marketing updates and configuration of.

- Lead as the Program Manager for Support Chatbots, partnering with product subject matter experts to maintain and enhance chatbot functionality.- Collaborated with cross-functional teams to define a unified business strategy and requirements for the next generation of conversational platforms, ensuring alignment with organizational goals and objectives..

- Led the creation and ongoing maintenance of 8 support chatbots across key LogMeIn products and support sites, including LastPass, GoToMeeting, GoToWebinar, GoToConnect, Grasshopper, Pro, Central and GoToMyPC.- Created support strategy, guiding principles, and best practices for support chatbots across LogMeIn's product portfolio.- Achieved an average.

- Drove the rollout of a Knowledge Centered Support (KCS) program across Global Customer Support teams, collaborating cross-functionally to implement best practices and enhance problem-solving processes.- Led the initiative to update the Salesforce case format to facilitate knowledge creation and validation throughout the support workflow.- Developed and.

Santa Barbara, California Area

- Provided exceptional technical and billing support for a range of web-based remote access and collaboration software including GoToMyPC, GoToAssist, and GoToMeeting via phone, chat, and email channels.- Exceeded department metrics consistently, demonstrating a strong commitment to customer satisfaction and problem resolution.- Played a key role in the.

Santa Barbara, California, United States

- Provided personalized support and on-the-job coaching to individuals with disabilities and mental health diagnoses at various businesses across the community.- Collaborated with clients to identify their goals and develop individualized plans to support their independence and personal growth.- Facilitated job skill training sessions to equip participants.

Irvine, California

- Conducted comprehensive instruction and hands-on training for new drivers in weekend programs.- Led groups of students through practical exercises focusing on crash avoidance, skid recovery, braking and handling techniques, and understanding vehicle dynamics and limitations.- Fostered a supportive and encouraging learning environment, helping students.

Santa Barbara, California, United States

- Managed the tennis shop operations, including court reservations, visitor greetings, telephone inquiries, and merchandise sales.- Provided exceptional customer service to club members and guests, ensuring a positive and memorable experience.- Coached elementary school students in tennis clinics, fostering skill development and a love for the sport.

Santa Barbara, California, United States

- Facilitated instruction in English courses, providing support to undergraduate students in reading comprehension, grammar, and writing skills.- Graded papers, assignments, and exams promptly and provided constructive feedback to students to aid in their academic growth.- Conducted regular office hours to assist students with course materials.

Bachelor'S Degree, Sociology

Master’S Degree, Adult Education And Training

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies