Jarrod Staffen is a General Manager at Diamond Prefinish Inc. Colleagues describe him as "Jarrod has a very strong work ethic and maintains a wide knowledge of expertise in the field of VUI design. Jarrod is quick to jump into a project (and organization) and produces high quality work with much emphasis on doing the right thing!"
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Owner And PresidentAtlas Finishing 2017 - Sep 2020Greater Seattle AreaManage the largest independent wood finishing shop between Seattle and Canada. -
General ManagerMadera Components, Llc 2013 - 2017 -
Director Of Sales & MarketingMadera Components, Llc Jul 2009 - Apr 2013Greater Seattle Area
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Global Telecom ManagerMicrosoft Dec 2006 - Jul 2009 -
ConsultantVoice Partners Llc Jul 2006 - Dec 2006 -
Vice President, Chief Voice ArchitectWashington Mutual Bank Jun 2001 - May 2006Focus on speech recognition (ASR) and VoIP communications. Conducted considerable research and training in both areas, and actively participate in IETF forums regarding the creation of emerging standards in these technologies. Maintain lab environment for ASR and VoIP.Also primarily responsible for designing and overseeing major telephony-related solutions, including very large IVR and ACD implementations. Managed production support teams for primary contact center technologies, and provide ongoing mentoring and oversight to support personnel. -
Sales ExecutiveAspect Software Sep 2000 - Jun 2001Major accounts based in the Pacific Northwest. Carried $2+M quota. -
Sales Engineer & Sr. Product ConsultantAspect Software Sep 1999 - Sep 2000Engineered technical solutions and provided general support to Western Region sales staff. Also taught numerous technical product courses to customers and trained internal staff.
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Sr. Project DirectorAspect Software Oct 1998 - Sep 1999Managed teams of project managers, consultants, and subcontractors. Projects ranged from simple contact center implementations consisting of ACD & IVR to complex integrated CRM & multichannel, multimedia contact center solutions. Involved in writing of statements of work, discovery findings, vendor & subcontractor agreements (contracts), and pricing negotiations. Responsible for project profitability and overall solution success.
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Vice President Of Computer Telephony IntegrationMustang Software Nov 1997 - Sep 1998Helped transform a $3M BBS software company into a $300M CRM company. Provided vision and direction in creating "e-mail ACD" solutions for major contact centers. Primary focus was on the introduction of the Internet Message Center (ICM) and integration with other leading ACD, WFM, and reporting solutions. Forged alliances with industry leaders such as Aspect Communications, TCS, and Blue Pumpkin.
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Sr. Product Line ManagerAspect Software Mar 1997 - Nov 1997Responsible for researching productizing new contact center technologies and solutions. Forged alliances with video and VoIP solution providers and established new multimedia product lines for the contact center. Sold to major accounts in the US and Europe.
Jarrod Staffen Skills
Frequently Asked Questions about Jarrod Staffen
What is Jarrod Staffen's role at the current company?
Jarrod Staffen's current role is General Manager at Diamond Prefinish Inc.
What skills is Jarrod Staffen known for?
Jarrod Staffen has skills like Enterprise Software, Telecommunications, Crm, Ivr, Management, Call Centers, Leadership, Business Development, Sales Operations, Program Management, Call Center, Voip.
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