Jarrod Staffen Email & Phone Number

Greater Seattle Area

Manage the largest independent wood finishing shop between Seattle and Canada.

Greater Seattle Area

Focus on speech recognition (ASR) and VoIP communications. Conducted considerable research and training in both areas, and actively participate in IETF forums regarding the creation of emerging standards in these technologies. Maintain lab environment for ASR and VoIP.Also primarily responsible for designing and overseeing major telephony-related.

Major accounts based in the Pacific Northwest. Carried $2+M quota.

Engineered technical solutions and provided general support to Western Region sales staff. Also taught numerous technical product courses to customers and trained internal staff.

Managed teams of project managers, consultants, and subcontractors. Projects ranged from simple contact center implementations consisting of ACD & IVR to complex integrated CRM & multichannel, multimedia contact center solutions. Involved in writing of statements of work, discovery findings, vendor & subcontractor agreements (contracts), and pricing.

Helped transform a $3M BBS software company into a $300M CRM company. Provided vision and direction in creating "e-mail ACD" solutions for major contact centers. Primary focus was on the introduction of the Internet Message Center (ICM) and integration with other leading ACD, WFM, and reporting solutions. Forged alliances with industry leaders such as.

Responsible for researching productizing new contact center technologies and solutions. Forged alliances with video and VoIP solution providers and established new multimedia product lines for the contact center. Sold to major accounts in the US and Europe.