Dimitris Stagianos Email & Phone Number

Greece

Athens, Attiki, Gr

Leading Protio Operations team. Responsibilities:▪Spearhead Marketplace Supply Strategy: Oversee the lifecycle of contractors and key suppliers to ensure a robust, high-quality network.▪Drive B2B and Strategic Partnerships: Lead initiatives to expand Protio's reach and drive business growth through key collaborations.▪Lead National Expansion: Implement full geographic coverage across Greece to increase market presence.▪Build Customer and Operational Excellence Teams: Develop a high-performing Customer Support team and establish protocols for operational excellence.▪Ensure Quality, Fraud Prevention, and Product Performance: Set standards for quality of service, prevent fraud, and optimize product performance metrics.▪Boost Marketplace Demand in Collaboration with Marketing and Product Teams: Collaborate cross-functionally to align demand generation strategies with product and marketing initiatives.

Where luxury meets the serenity of Lefkada's shores, our villas redefine the art of summer living. Experience unparalleled comfort, breathtaking views, and personalized service, creating memories as timeless as the Ionian sea.

Hamburg, De

Leading the FREENOW Operations team in Greece, a team of 10-20 people based in different cities. Reporting to GM in Greece and working closely with International Operations (HQ), Product, Marketplace Performance, Finance and the other markets’ Operation teams. Member of the Management Team. Responsibilities:▪ Lead GR operations▪ Board of Directors member (FREENOW Hellas)▪ Manage marketplace supply (drivers’ lifecycle & key accounts mngmt)▪ Manage B2B client & business travel project (product/sales/account management)▪ Lead Geo-expansion project (launch FREENOW in new cities)▪ Lead initiatives/programs to grow taxi driver base and improve the user experience for drivers (supply)▪ Identify and implement improvements to operational processes ▪ Manage QoS, Fraud, Product Performance teams▪ Lead Net Zero (EV Taxi) project ▪ Manage customer support team (dotted line)▪ Local leader of migration project (from BEAT to FREENOW app)

Athens, Gr

Responsibilities:▪ Manage and lead a team of operations analysts▪ Manage key contracts with vendors (Intralot: Warehouse & Contact Center; BoG/IETA: printing plan for lottery games; Speedex: courier services)▪ Directly collaborate with sales key account managers to design product propositions & sales incentives whilst managing credit risks ▪ Manage product development & distribution ▪ Market analysis: Schedule product launches and monitor market stock▪ Risk analysis & strategic planning▪ Analyze business cases for OPAP & Hellenic Lotteries▪ End to end project monitoring

Athens, Gr

Athens, Gr

Responsibilities:▪ Managed key contracts with vendors (Intralot, BoG/IETA, Speedex)▪ Managed product distribution (launches & restocking) for HL (Scratch &Passives)▪ Supervised call center team in resolving market issues & promotingsales▪ Directly collaborated with sales key account managers▪ Designed release plans: recorded internal needs, coordinated businesslines, finalized priorities▪ Designed business reports & presentations for top management

Athens, Gr

Responsibilities:▪ Managed communications with vendors▪ Managed Promotions & LOY project deployment for Numerics & HL▪ Managed deliverables and milestones from internal & externaltechnology providers (from BRS/FRS to test, delivery and launch)▪ Managed BI resources & analyzed business data▪ Analyzed business cases for OPAP & Hellenic Lotteries▪ Monitored day to day performance (system/terminals) and managed incident resolution▪ Designed business reports & presentations for top management▪ End to end project monitoring

Athens, Gr

Responsibilities:▪ Analyzed business cases mainly from Instant & Passive Lotteries▪ Translated and simplified business requirements to the development team & technology providers▪ Planned and executed user acceptance tests (UAT) of new systems as well as new releases of existing systems beyond test cases▪ Planned and performed training schemes on systems for colleagues and partners▪ Designed new games proposals▪ Technical owner of lottery vending machine (new POS terminal)▪ Managed possible bugs/errors resolutions and system/connectivity incidents

Athens, Gr

Responsibilities:▪ Managed and implemented Loyalty Program Accounts: optimized performance & service penetration▪ Account owner of Cyta Cyprus LOY & Vodafone Greece CVM: managed all aspects of the program▪ Identified possible bugs/issues by reviewing performance charts &campaigns’ results▪ Designed and submitted proposals on customized LOY solutions for potential new clients▪ Analyzed/evaluated business cases for loyalty solutions▪ Translated client’s business requirements to the development team▪ Managed deliverables and milestones from the technology providers▪ Participated in user acceptance testing (UAT) of about to launch programs & new product releases

Athens, Gr

Responsibilities:▪ Managed and implemented LSC projects for major global mobile operators▪ Coordinated tech teams in order to deliver agreed technical specs▪ Managed and implemented LSC projects for major global mobile operators▪ Coordinated tech teams in order to deliver agreed technical specifications▪ Managed deliverables and milestones from the technology providers▪ Identified behavior patterns & designed tailor-made campaigns▪ Developed and monitored of LSC projects▪ Collaborated with customer team▪ Coordinated Development teams, Project Financials etc.)

Responsibilities:▪ Lead all company’s operations and strategic planning in a series of projects (housing and office buildings)▪ Identified potential development projects through market research and analysis▪ Developed and monitored project plan, estimated cost, planned resources▪ Managed projects from initiation to closing, coordinating team of engineers, subcontractors, construction workers and main office personnel

Responsibilities:▪ Managed construction works planning▪ Trained partners & hired contractors▪ Evaluated deliverables▪ Coordinated resources, controlled budget & authorized payments

PM & Co-founder. Responsible for identifying the target audience, devising the event concept, planning the logistics and coordinating the technical aspects before actually executing the modalities of the proposed event as well as post-event analysis.

Athens, Athens, Gr

Thesis subject: «Development and implementation of a pilot system for the optimization of all resource allocation related processes for DEPA S.A. (Department of Maintenance).

Crew leader on various residential projects, responsible for correct and timely implementation of the plans while staying in budget.

Responsible for the design of a new, optimized warehouse layout in an effort to improve efficiency. Web site development (project-based).

Master Of Business Administration (M.B.A.), Business Intelligence / Business Analytics

Executive Education, E-Mba

Executive Education, Global Business Strategies

Master’S Degree, Mechanical Engineer - Specialization: Production Management & Industrial Administration

High School, Dionysos Public High School