Sherif Talaat Email & Phone Number

Cairo Governorate, Egypt

• Management of computer hardware and software• Manage the computer hardware resources of the establishment on site and outside (teleworking, remote sites): computers, printers, scanners, consumables, etc.• Manage the software park of the users of the establishment, optimize its use.• Install, update, configure and monitor operating systems and user software.• Manage hardware and software licensing needs (Windows, Mac, Linux).• Manage security tools (Antivirus in particular)… Show more • Management of computer hardware and software• Manage the computer hardware resources of the establishment on site and outside (teleworking, remote sites): computers, printers, scanners, consumables, etc.• Manage the software park of the users of the establishment, optimize its use.• Install, update, configure and monitor operating systems and user software.• Manage hardware and software licensing needs (Windows, Mac, Linux).• Manage security tools (Antivirus in particular) and ensure their effectiveness.• Participate in the management of budgets allocated to IT equipment (hardware and software).• Manage quotes and follow up on purchase orders for hardware, software, and monitor their warranties.• Provide technical support for events and meetings within the institution.• Establish procedures for remote interventions and deployments (OS, software, workstations).• Advise, support and train users, collect and analyze their needs.• Provide direct support to users by handling requests and incidents reported through the appropriate channels.• Support users in getting started and using the digital tools and services offered by the establishment.• Administor the GLPI IT ticketing system, analyze and qualify reported incidents:• Orders (management of suppliers and stocks), in particular for consumables (ink, accessories, etc.);• Information System Security (compliance with standards and procedures);• General monitoring of the information system (network, hardware, peripherals);• Control and perform workstation configuration audits;• Checking the proper functioning of user applications and reporting development requests;• Assist and advise users on security matters;• Participate in user training and support actions;• Anticipate environmental and technical constraints; Show less

Egypt

• Supervise IT services in two branches (Heliopolis & Nile University)• Supervise regular checks on IT services (e.g. LAN/WAN connectivity, Internet, IP telephony, video/teleconference, Queuing system, reception screens, email, global applications…)• Coordinate with service providers of Internet, telephone system, and support contracts.• Supervise & Administrate IT projects  replacing old desktops for Heliopolis site  network infrastructure and installing IT devices for… Show more • Supervise IT services in two branches (Heliopolis & Nile University)• Supervise regular checks on IT services (e.g. LAN/WAN connectivity, Internet, IP telephony, video/teleconference, Queuing system, reception screens, email, global applications…)• Coordinate with service providers of Internet, telephone system, and support contracts.• Supervise & Administrate IT projects  replacing old desktops for Heliopolis site  network infrastructure and installing IT devices for Early young learners classroom  Supervise & Administrate Heliopolis night Film (purchasing, supporting, follow up) install HDMI cables in classrooms on the Nile university branch instead of the dock station (it was saved about 10000 EGP) replace old projectors in Heliopolis site • Handle regular communication with all staff for service outage, changes• • Supervise the dedicated IT support provided the Teaching Center • Manage regular check on IT facilities in teaching center • Provide help desk support for BC staff (hardware, software, and peripherals).• Troubleshoot network connectivity problems.• Maintain wiring of users desks and organizing cables of network cabinets• Install and maintain computers, IP phones, and other IT peripherals.• Experience in incident management system (service now)• Maintain the inventory system updated and keep tracking of items input and output.• Report the stock status of consumables and spare devices.• Providing technical specifications of IT items.• Follow up the paper cycle of procurement to ensure that the good is received and payment is settled by SAP.Projects• Planning and supervising replacing 15 PCs in Heliopolis branch without down time• Planning and supervising new setup for projectors in Nile University branch• Supervise installing new projectors in classrooms in Heliopolis branch• Cabling and organize network rack in Agouza & Heliopolis Branches Show less

6 October City

• meeting with clients to determine requirements;• working with clients to define the scope of a project;• planning timescales and the resources needed;• clarifying a client's system specifications, understanding their work practices and the nature of their business;• liaising with staff at all levels of a client organisation;• defining software, hardware and network requirements;• analyzing IT requirements within companies and giving independent and objective advice on… Show more • meeting with clients to determine requirements;• working with clients to define the scope of a project;• planning timescales and the resources needed;• clarifying a client's system specifications, understanding their work practices and the nature of their business;• liaising with staff at all levels of a client organisation;• defining software, hardware and network requirements;• analyzing IT requirements within companies and giving independent and objective advice on the use of IT;• developing agreed solutions and implementing new systems;• presenting solutions in written or oral reports;• purchasing systems where appropriate;• preparing documentation and presenting progress reports to customers;• organizing training for users • being involved in sales and support, and where appropriate, maintaining contact with client organisations;• identifying potential clients and building and maintaining contacts. Show less

Egypt

•Supporting the head of IT participating in further development of the DRX IT network.•Ensuring the availability of the Local Area Network (LAN) and the Internet connections.•Maintain IT production equipments (Tally printer T2280 & Zebra printer S4M – 105SL – Data logic scanner – Intermec scanner CK31)•Supporting & coordinator for ERP system (production and logistics)•ICT coordinator for applications rollout• windows 7 migration project management •Responsible for the… Show more •Supporting the head of IT participating in further development of the DRX IT network.•Ensuring the availability of the Local Area Network (LAN) and the Internet connections.•Maintain IT production equipments (Tally printer T2280 & Zebra printer S4M – 105SL – Data logic scanner – Intermec scanner CK31)•Supporting & coordinator for ERP system (production and logistics)•ICT coordinator for applications rollout• windows 7 migration project management •Responsible for the maintenance of the IT System Landscape of the plant •Organizing quarterly physical cleaning of the computers & printers •Contact person and consultant for users•Respond to user requests for applications or hardware support, and process these requests via the standard Incident management process (iET Solutions)•Ensuring installation of standard and approved software•Solving technical application / operation problems•Where necessary; forwarding inquiries in structured form to process competency and/or to GC IT (via the DRX User Service)•Identifying user shortfalls and providing assistance in all issues concerning IT•Installing, configuring and administering front-end systems in accordance with the given standards and directives.•Cooperate in Recording, analyzing and remedying breakdowns•Creating Material Requisitions for IT equipment•Knowledge of management and administration Show less

- Sales for used monitors & PCs- Maintenance for PCs

- manage the finance and administration issues - network administrator- maintenance

importing electronic tools)Training & self development

B.Sc; Faculty, Foreign; Commerce And Business Administration

Education record

- MITEL 3300 ICP Installation & Maintenance Training Institution: Light Technology - Dräxlmaier Business Academy (Vilsbiburg / Germany).