Spearheading the day-to-day leadership and cross-functional operations of the hotel, maximizing sales and revenue and driving financial returnsProviding leadership by conducting business in a professional manner and in accordance with all hotel policies including standards of conduct, business ethics and conflicts of interestProviding the Revenue Management department with information including market analysis of competitors’ rates by market segmentation and forecasting local market conditions & special events that may impact occupancy and/or rateProviding input to the annual budget by forecasting changes in operating expenses and labor costUsing business forecasts to manage costs by scheduling labor as per the staffing guidelines, controlling other expenses in accordance with business demand levels and controlling utility expenses as per the energy management and building operations standardsAdjusting controllable expenses basis forecasted monthly revenue to maintain profit margins and achieve planned monthly budgetManaging the preventative maintenance and quick-fix programs in accordance with company standardsTraining staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, preassignment of rooms, etc.)Responding to guest complaint letters, Guest Assistance contact forms, and comment cards in accordance with hotel standardsAdministering company policies for Human Resource management, payroll administration, personnel transactions and fair treatment of employees; conducting wage surveys to provide input to annual budget and ensuring that the hotel is offering competitive wagesTraining & developing potential management candidates / trainees in accordance with Human Resources programs and guidelines

Assisted the General Manager with the oversight of all aspects of Property Management as per the Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards? Led the hiring, training and discipline management of all hotel staff; managed the hotel in the absence of the General Manager? Assisted General Manager with the execution of Marketing, Sales, etc., producing results that met the hotel’s business plan and verified & analyzed guest satisfaction systems and financial reports; suggested and implemented corrective actions? Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints? Ensured implementation of appropriate technology solutions to increase customer service and hotel revenues and also the efficient and effective operation of the Housekeeping and Front Office departments? Established and maintained a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations

Assisted the General Manager with the oversight of all aspects of Property Management as per the Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards? Led the hiring, training and discipline management of all hotel staff; managed the hotel in the absence of the General Manager? Assisted General Manager with the execution of Marketing, Sales, etc., producing results that met the hotel’s business plan and verified & analyzed guest satisfaction systems and financial reports; suggested and implemented corrective actions? Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints? Ensured implementation of appropriate technology solutions to increase customer service and hotel revenues and also the efficient and effective operation of the Housekeeping and Front Office departments? Established and maintained a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations

Assisted the General Manager with the oversight of all aspects of Property Management as per the Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards? Led the hiring, training and discipline management of all hotel staff; managed the hotel in the absence of the General Manager? Assisted General Manager with the execution of Marketing, Sales, etc., producing results that met the hotel’s business plan and verified & analyzed guest satisfaction systems and financial reports; suggested and implemented corrective actions? Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints? Ensured implementation of appropriate technology solutions to increase customer service and hotel revenues and also the efficient and effective operation of the Housekeeping and Front Office departments? Established and maintained a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations

Leveraged knowledge as the Food & Beverage leader, driving the team in all aspects, from service planning and organizing to operations and administration; monitored the staff performance and development at the superior level – grooming ‘good’ to ‘great’ ? Implemented strategies for achieving the highest customer satisfaction, brand and quality standards, as well as bringing creativity and variety to the food & beverage offering; collaborated with Sales & Catering and Marketing teams to maximize the business results? Managed the financial aspects of the F&B department to achieve the budgeted revenues, profit and food & beverage costs? Trained Front of House (FOH) staff on F&B policies and procedures, guest service techniques and communication skills

Leveraged knowledge as the Food & Beverage leader, driving the team in all aspects, from service planning and organizing to operations and administration; monitored the staff performance and development at the superior level – grooming ‘good’ to ‘great’ ? Implemented strategies for achieving the highest customer satisfaction, brand and quality standards, as well as bringing creativity and variety to the food & beverage offering; collaborated with Sales & Catering and Marketing teams to maximize the business results? Managed the financial aspects of the F&B department to achieve the budgeted revenues, profit and food & beverage costs? Trained Front of House (FOH) staff on F&B policies and procedures, guest service techniques and communication skills

Oversaw the delivery of excellent service to the guests coming to the restaurant for the best dining experience  Greeted guests with courtesy and kept knowledge of current menu items, garnishes, ingredients and preparation methods Inspected all work areas regularly to ensure compliance with food health and safety regulations Checked identification of the guest to make sure they met age requirements for purchase of alcohol and tobacco products

Greeted customers and rendered excellent customer service; described menu items including daily specials for customers Took orders and relayed to kitchen and bar staff; served food and beverages and assisted clients/guests with special needs Cleaned tables, trays and chairs; presented bills to customers and accepted payment in different modes

Greeted customers and rendered excellent customer service; described menu items including daily specials for customers Took orders and relayed to kitchen and bar staff; served food and beverages and assisted clients/guests with special needs Cleaned tables, trays and chairs; presented bills to customers and accepted payment in different mode

Greeted customers and rendered excellent customer service; described menu items including daily specials for customers Took orders and relayed to kitchen and bar staff; served food and beverages and assisted clients/guests with special needs Cleaned tables, trays and chairs; presented bills to customers and accepted payment in different mode