Stalin Thomas Email & Phone Number

Mississauga, Ontario, Canada

Toronto, ON, Canada

• Awarded Employee of the Month for consistent and exemplary performance in customer serviceand 100% compliance with company rules
• Helped and support new crew members to quickly grasp restaurant protocols, menus and food preparation
• Managed online and phone orders with high accuracy while coordinating with the manager

North York, Ontario, Canada

• Providing high quality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic fast paced environment
• Create clear and concise documentation of customer transactions, inquiries, complaints
• Possess ability to maintain composure and delivered first call resolution to resolve clients
• Meeting monthly targets for delinquent customer accounts by setting up payment arrangementsthrough outbound and inbound calls
• Analyze customer’s accounts and took initiative to resolve discrepancies and formulated refunds

India

• Helped build team chemistry by resolving conflicts between players and communicating feedback to improve players’ performance.
• Objectively assessed and leverage players’ capabilities to effectively assign each player in most suitable position
• Executed game plan and quickly made necessary adjustments adapting to an actual game situation

Postgraduate Certificate, Business Analytics, 3.9

Relevant Coursework: Statistics for Analytics Predictive Analytics Data Visualization Sentiment Analysis and Text Mining Security.

Postgraduate Certificate, Project Management - Information Technology, 3.08

Relevant Coursework: Business Process Analysis Leadership and Communication Fundamentals of SDLC Agile Project Management

Bachelor Of Computer Application -Bca, Information Technology, 6.11