Stan Brown Email & Phone Number

Prairies

Canada

Responsible for ensuring the delivery of exceptional customer service at all times • Drive sales in Wireless and Consumer Electronics through an understanding of customer requirements while providing an appropriate product solution • Audit Customer contracts to ensure OSL and Walmart Loss Prevention policies and procedures are in compliance • Accountable for achieving operational excellence through ongoing coaching and development of sales associates • Responsible for achieving all key performance indicators including sales, customer experience and operational targets • Actively collaborated with both corporate and local partners from the key retail stakeholder (Walmart), and the six national carriers (Rogers/Fido, Bell/Virgin and Telus/Koodo) on the shared goal of growing revenue, increasing market share, and the strategic execution of a customer-needs focused, and multi-carrier sales program

Winnipeg, Canada Area

Effectively lead, coach and develop a team of associates • Manage P&L, and make operational and merchandising decisions across multiple departments in order to deliver an excellent customer experience • Ensure company policies and standards are followed and executed • Manage multiple priorities in a fast-paced, dynamic environment • Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. • Investigate and ensure associate and supplier concerns are resolved • Forecast and follow up on staffing, workload and performance results to meet business demands for workload and performance results.

Winnipeg, Canada Area

Responsible for ensuring the delivery of exceptional customer service at all times • Drive sales through an understanding of customer requirements while providing an appropriate product solution • Audit Customer contracts to ensure OSL and Walmart Loss Prevention policies and procedures are in compliance • Accountable for achieving operational excellence through ongoing coaching and development of sales associates • Responsible for achieving all key performance indicators including sales, customer experience and operational targets • Actively collaborated with both corporate and local partners from the key retail stakeholder (Walmart), and the six national carriers (Rogers/Fido, Bell/Virgin and Telus/Koodo) on the shared goal of growing revenue, increasing market share, and the strategic execution of a customer-needs focused, and multi-carrier sales program

Winnipeg, Canada Area

Continuously prospect new and existing businesses as possible U-Haul dealerships • Supplying, auditing contracts, inspecting and evaluating each dealership on the effectiveness of promoting, personal selling, servicing and protection of all U-Haul Assets at the dealership location. • Working a Business Plan to ensure maximum equipment utilization and dealer productivity • Educating dealers on all necessary principles, strategies, polices, programs, procedures and standards established by U-Haul Marketing. • Using the Dealer Service Report as a tool to provide motivation and leadership • Establishing and maintaining good business relationships with up to 35 dealers in Manitoba and Saskatchewan • Working with various U-Haul team members to collect bad debts and resolve zoning issues • Inspect all U-Haul equipment at dealerships and repair if needed. • Work with dealers to solve problems concerning bank accounts and invalid credit card transactions. • Investigate and file reports on accidents involving U-Haul equipment and Contract discrepancies

Winnipeg, Canada Area

Direct efficient and accurate preparation and sale of products to maximize customer satisfaction. • Ensure preventative maintenance of restaurant facility and equipment is completed in accordance with company standards. • Motivate and direct team members to exceed customer expectations with fast and friendly service in clean surroundings. • Provide coaching and feedback to Team Members, Shift Coordinators and Assistant Managers. • Assume full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures. • Maintain inventory, manage labour, and apply financial reporting analysis to enhance restaurant results. • Enforce compliance with government regulations, BKC Market Policy, employment laws, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts. • Lead restaurant management team in recruiting, selecting, hiring and retaining effective team talent. • Responsible for 2 Assistant Managers, 3 Shift Coordinators and 35 employees

Winnipeg, Canada Area

Directly supervise a medium sized operation that includes one assistant manager and four shift supervisors and numerous associates. • Responsible for providing training, coaching and development for all staff which includes developing training plans and schedules • Conduct annual performance appraisals on all staff and identify developmental needs. • Advising staff members on the interpretation of policies, procedures while ensuring compliance with applicable legislation (Health and Safety, Employment Standards Act, Human Rights Act, etc) • Ensuring staff are adhering to store operating policies and procedures. • Responsible and accountable for a store budget of up to one million dollars. This includes controlling costs associated with labour (hiring staff, determining salaries, planning & executing training schedules), store equipment and supplies, minimizing store shrinkage, etc. • Processing invoices (goods received, checking for accuracy of reports, and expense claims.) • Prepare monthly, weekly and daily financial reports. • Analyze Store Profitability Reports and General Ledger. • Forecasting monthly total net revenues and labor usage percentages reports for head office. • Provide superior Customer Service handling all inquiries, assistance, and complaints with diplomacy and respect.