Serves as the National Cemetery Administration (NCA’s) primary contact for Veteran and their family members, funeral industry personnel and other stakeholders for the scheduling of Veteran and eligible dependents burials, determination of eligibility for burial at the assigned national cemeteries and state Veterans’ cemeteries and the provision of memorial products. The Program Specialist explains benefits programs and eligibility criteria, conducts telephone interviews, reviews and analyses documents and information, identifies issues, gathers relevant evidence, adjudicates claims, generates correspondence letters, and enters information into VA systems accurately and timely.Department of Veterans Affairs- Advanced Medical Support Assistant 2020-2022Serves as Consult Coordinator and is a foundational role within the continuum of patient care for the Veteran. This includes the administrative aspect of patient care, customer service and coordination efforts.Serves as the Subject Matter expert regarding the administrative process for non-VA care referrals and resolves vendor and or patient complaints. Assigned to the area of Behavioral Mental Health which services one of the largest Veteran communities within a four-state region.

My expertise includes: Financial Analyst | Process Improvement | Auditor | Regulatory Compliance | Project Management | Sourcing | Procurement Strategic and Tactical Planning Team LeadershipFinancial Analysis/Reporting/ForecastingProcess ImprovementsStrong Communication/Presentation Skills

Develops and improves services provided which enhance the employability of targeted veterans.Performs professional level duties in the areas of veterans' outreach, coordination of employment workshops; work history assessment, vocational guidance, employment planning, employability services, referral, and job placement. Functions as a case manager for US Veteran's Affairs Chapter 31 Vocational Rehabilitation and Employment (VR&E) participantsConducts outreach to employers and engages in efforts to increase the employment opportunities available to veterans and encourage the hiring of Veterans. Monitors and evaluate work with other agencies and providers to facilitate priority services to Veterans. The primary advocate for Veterans in order to increase employment opportunities with businesses, industries, and community-based organizations.Assigned state employee conjunction with the United States Department of Labor is dedicated to providing employment assistance to Veterans. They are responsible for many aspects of Veterans assistance, Including:• Supervision of all offered services to Veterans furnished by employment service employee’s, including Counseling, testing and identifying training and employment opportunities.• Monitoring job listings from Federal contractors to see that eligible Veterans receive priority in referrals to qualifying job positions.• Monitoring federal department and agency vacancies listed at local state employment service offices and preliminary processing of complaints from Veterans about the observance of Veterans preference by Federal Employees.• Promoting and monitoring the participation of Veterans in federally funded employment and training programs.

Conduct Transition Assistance Program workshops (TAP) for hundreds of transitioning service members from lower level enlisted to executive-level retirees. Course material includes such topics as: 
- Self-appraisal 
- Dealing with Stress
- Career decision making
- Identifying job goals 
- Understanding Military Strengths and Challenges
- Job search techniques
- Resume preparation
- Interviewing skills
- Dress for success
- Job offer and salary negotiations‬.Provided comprehensive business and labor market analysis. Prepared and implemented classroom instruction as required by agreement with the U.S. Department of Labor for the Transition Assistance Program (TAP) Program. Traveled to military facilities around the globe presenting workshops for all levels of TAP participants.

Management of inventory accounting analysis and reporting with a staff of four analysts. •Conceived and implemented a plan to reduce non-essential tasks for the workgroup, improving productivity by 60+% over a three-year period.•Eliminated redundancies of reported financial data during audits that resulted in cost savings of $36K for 2 + years of process improvements. Ensured GAAP and SOX compliance by random and planned audits.•Presented formal presentations reflecting the results of financial performance to senior leadership and finance team throughout the organization; Collaborated with business stakeholders and senior leadership on specific finance initiatives as subject matter expert. •Constructed work flow processes for accuracy in invoice validation and inventory balances that resulted in net cost savings of $120K without adding headcount. Led month-end close process, generated forecasts and set performance milestones to ensure accuracy and timeliness of period- end deliverables.•Developed, executed and managed all third-party outsourcing accounting activities for the GFSIA organization.

Project management and preparation of financial analyses of operational performance for North American operations, including research, forecasting and reporting.•Developed a strategy to capture lost revenue discovered in a review of financial activities for 27 North American domestic manufacturing operations. $7M+ was recovered over 10 years. Received Chairman Coin Award for implementing revenue recovery project. •Created and managed core team to identify areas to improve Days to Pay on $10B annual North American sourcing spend. Developed and led a complex project thru implementation. Finance Redesign Initiative for Days to Pay Outstanding (DPO) to improve working capital and cash flow. Resulted in improved DPO to 6 days this generated $175 MM over 2 years. Received Key Drivers Award for operational excellence.•Redesigned the accounts payable process for 140 manufacturing facilities in North America as project manager; selected and managed third-party vendors. Realized $500,000 in savings over a 4-year period.•Served as single point of contact between business hierarchies, internal and external customers as subject matter expert on energy accounting. Communicated financial insights regularly to business stakeholders and senior leadership.

Instructed students in a variety of courses: Communications, Economics, Finance, Management and Marketing.