Senior Technical Analyst
Install and troubleshoot hardware, software, printers, personal computers, servers within a 24-hour on-call environment. High pressure, deadline-oriented troubleshooting for clients due to 6 p.m. Nasdaq pricing mandates.Support both in-house and vendor-supplied banking software for Mutual FundsVendor Coordinator between CitiGroup and Sungard, Fiserv, DST, Barr SystemsSystems Management Software AdministratorCitrix System AdministratorCreated disaster recovery documentation for various vendor applications.Disaster Recovery team member for bi-annual exercises testing all critical applications within the Fund Services Division Rollout projects for various developer groups within BISYS/CitiGroupCoordinated the outsourcing to India of vendor applications utilizing Citrix Design and Maintain solution documentation following troubleshooting of applications Implemented data center migration of existing BISYS systems to CitiGroup infrastructure