Stan Camp Email & Phone Number

Analyst supporting network and computing infrastructure for corporate office and satellite locations.

Part of a two person team supporting 25 field locations and the Dallas Division office which includes over 300 users. The platform is a mix of Windows XP and 2000 running of a range of HP laptops, desktop, tablets and servers. Responsible for break-fix, imaging using Ghost 2003, inventory tracking, tape backup and restoration for 8 departmental servers. Maintained Nortel Merdian 1 running CallPilot voicemail and Symposium call management system. Also initiated changes, moves and deletes and made required wiring on 110 blocks for the organization. Managed the RightFax application making adds and deletes as necessary. Supported end users in the proper use and problem resolution on Microsoft Office 2003, Citrix, Cisco VPN as well as internally developed applications. Supported mobile users in the use of Sprint wireless data PCMCIA devices and handheld smart devices.

Lead technical support for Dallas division. Responsible for installation, upgrading and troubleshooting of Dell laptops and desktops running Microsoft 2000/XP and Microsoft Office 2003. Assisted Division CFO, Controller, staff accountants and Sales staff in utilizing Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and Microsoft Outlook. Maintained inventory of division assets. Coordinated the installation of telecommunications and broadband services for model homes and construction sites. Coordinated moves, changes, adds and deletes for Nortel BCM/CallPilot system. Analyzed telecommunications and broadband billing records for twenty-two locations including the division office. Responsible for conducting daily backups for local file and print server, and email server.

Provided wireless data services (CDPD and GPRS), VPN and Frame Relay Services in Texas and Oklahoma to eleven account executives. Assisted in presenting initial design criteria, network components, transport and security considerations. Coordinated the ordering, installation and testing of standard off-the-shelf and custom offers.Functioned as a project manager and technical resource. Gathered functional requirements, identified existing and new required components and recommended basic wireless data network design. Identified solutions for enterprise customers ranging from wirelessly enabling email to tracking criminal information for public safety agencies. Conducted comparative analysis of customer locations to wireless coverage area. Provided ROI calculations based on customer input and productivity gains. Assured successful installation and end-to-end testing between the mobile data device and the fixed end (application server) system. This typically included verification of communication and or trouble identification and resolution between the modem and or mobile laptop/PDA provider, the operating system and communication software on the device, the AT&T Wireless network infrastructure, the AT&T router complex and the customer's frame relay provider, router vendor, third party application (server) software and the client's enterprise network.

Member of team that provided hardware, software, network and logistic support for 1100 employees.Coordinated the deployment of new workstations, laptops and servers. Built, configured, maintained and backed up servers. Migrated client application data from their existing computer to the new computer. Maintained inventory of all computer asset and network printers. Installed operating systems, commercial application software and custom software applications. Updated BIOS, service packs and configuration settings.Managed and resolved Remedy trouble tickets routed via Tier I hotline. Consistently exceeded the specified time frames as negotiated by the Service Level Agreement.Provided Tier III on-site troubleshooting. Handled all cases of trouble that the hotline was unable to resolve while online with the client.Coordinated response to virus threats with Headquarters and clients including suspension of access to servers, application of proper virus software to servers and clients and subsequent scanning and controlled turn-up of affected serves. Environment included 28 servers running Windows NT/2000 on hardware from a variety of vendors. Client software included Windows

Provided technical consulting, training and support to 150+ global sales personnel located in the Texas, Oklahoma and Arkansas situated in traditional office and virtual office environments.Served as Vice-Chair of the Applications Committee responsible for reviewing, recommending and testing software for certification for deployment to the National Sales Division computer platform for approximately 6,000 end users. Served as sub-committee chair to recommend and coordinate a standardized national response to computer viruses.Conducted classroom training and published written documentation for the training of employees in Microsoft Office and AT&T proprietary software.Provided project coordination for the migration and deployment of new desktop PCs, laptops, and software. Assisted national deployment team in securing facilities and allocation time and resourced with other participating organizations. Provided ongoing maintenance and inventory control. Updated BIOS, service packs and configuration settings.Developed and maintained a custom intranet site for branch associates on the corporate network utilizing HTML coding and Microsoft FrontPage. Established a local file server and web server using NT Server 4.0 and IIS in support of the local sales organization's activities. Managed branch IT/training budget and consistently came in under budget. Assisted the Operations Manager in tracking and analyzing monthly sales forecasts and actual results utilizing SQL queries and reports, Microsoft Excel and Microsoft Access.

Coordinated the employee compensation plan and analyzed the financial metrics for the organization supporting the American Airlines account. Analyzed revenue data, sales results, quota attainment, expenses, network traffic trends and data from various sources using SQL queries and reports, Microsoft Excel and proprietary systems. Prepared and updated revenue forecasts against actuals on a monthly basis. Monitored expense and budget results and tracked expense to revenue ratios. Managed the sales compensation plan for the members of the sales team, the Area Sales Vice President and his staff. Summarized the monthly results used in the presentation and review with the Area Sales Vice President. Coordinated deployment of new computer hardware and software for the branch. Provided technical support for the branch.

Provided Tier II technical and functional application support to headquarters staff, help desk team members, field sales personnel and their management using a pre-sales tool used to collect all sales opportunities. Used problem solving skills to determine the source of problems, e.g., software, hardware, network, etc., and documented findings. Provided back-up technical support as needed on three additional helpdesks. Selected as one of the initial team members to establish the Network Sales Division help desk in New Jersey. Received Cost Management/Technology Division Quality award for individual and team contributions for superior responsiveness and support of the pre-sales application project.

Managed the flow of information relating to promotional pricing plans and measured their overall effectiveness. Developed a database and reports to track results of leads generated by AT&T business units for the North Texas Major Accounts Branch. Created UNIX shell scripts to extract data from source reports. Imported data into an SQL database and or Excel spreadsheets for analysis. Reduced the amount of time required to produce the weekly status report from 5 days to 1 day. Received the Dallas Branch Quality award for streamlining the information flow. Assisted branch personnel in using customized and commercial application software. Maintained inventory of computers and software in the Dallas branch.

Analyzed monthly sales and expense data for the Area Sales Vice President and his direct reports. Analyzed revenue from disparate sources, sales, quota attainment, expenses, growth of revenue and usage utilizing SQL queries and Microsoft Excel. Created a process to automate the monthly analysis of existing reports. Imported and re-formatted these reports via Lotus macros and compiled them in a consistent summarized format. Migrated the application to Microsoft Excel and Windows operating system. Aided in the preparation of the Sales Vice President's quarterly reviews and annual business plan. Assisted in the annual and quarterly quota distribution and adjustments between the vice presidents direct reports. Designed a process to track equipment sales within the organization utilizing an SQL database. Received individual recognition from the Area Sales Vice President for the designing an SQL database system to track equipment sales within the organization.Coordinated the evaluation and implementation of laptop computers, software and peripherals for use in the pilot of the corporate Virtual Office Project. SkillsMicrosoft Office, Word, Excel, PowerPoint, Outlook, HTML, McAfee, Norton, Project, Project Management, SQL, TCP\IP, UNIX, Visio, Windows, VPN