- Interfacing with a variety of customers over the phone and via email(mainly USA,UK), in a polite, positive, and professional manner;- Responding in a timely manner (within documented SLAs) to clients and internal colleagues;- Taking responsibility for customer satisfaction;- Documenting actions in tickets to communicate information internally and to customers (Request Tracker);- Resolving problems independently; understanding and following escalation procedures;

- Dispatching shipments to motor carriers by following customer service requirements and carrier -utilization plans to achieve performance and profit objectives- Monitoring and ensuring shipments are confirmed picked up and delivered as scheduled- Monitoring carrier performance and report carrier failures- Maintaining productive working relationships with customers representatives, motor carriers- Maintaining and managing accurate records and submit them in a timely manner-… Show more - Dispatching shipments to motor carriers by following customer service requirements and carrier -utilization plans to achieve performance and profit objectives- Monitoring and ensuring shipments are confirmed picked up and delivered as scheduled- Monitoring carrier performance and report carrier failures- Maintaining productive working relationships with customers representatives, motor carriers- Maintaining and managing accurate records and submit them in a timely manner- Doing daily report which is showing factory's workflow- Negotiating with carriers regarding terms of delivery- Dealing with problems that occur after business hours- Setting up loads in the billing system Show less