Health And Life Insurance - It Managment
United Health Solutions Corporation
Miami/Fort Lauderdale Area
Health Insurance Representative• Average closing rate of twenty seven percent over one year period on web based inbound leads• Developed, implemented and monitored new JavaScript application to increase agent productivity, reduce application errors and increase customer retention • Promoted client retention through high-quality service and follow through. Web Development and Lead Generation• Development of www.necessaryhealthinsurance.com with CS6 (Dreamweaver and Photoshop), Wordpress, JavaScript, CSS, and PHP hand development• Generation of health insurance leads through Google campaigns, organic search and local marketing and generation of multiple landing pages• Use of call center software and database management giving agents immediate phone contact with web generated leads. • MYSQL and Five9 database management of all leads to ensure insurance compliance laws.• Generation of complete lead generation system reducing overall agency lead cost by over twenty percentIT and Network Administration and Management• Install and upgrade and maintain computer and server network applications and hardware.• Install maintain computer software, operating system, and security in midsize insurance office• Responsible for ground up installation of CAT5, cisco routers and switches, with comprehensive T1 backup system. • Installation of VOIP call center software and dedicated routing• Responsible for storage, organization and maintenance of proprietary electronic insurance documents• Creation of online support request/ticket filing and tracking application.• Assemble, configure, troubleshoot both hardware and software platforms on windows and osx
