Stan Shepherd Email & Phone Number

Dallas/Fort Worth Area

ITO Consultant IV (Team Lead) | Solution Architect (Subject Matter Expert)• Review new deals and contracts perform analysis including deliverable deltas including go to green plans on contractual obligations and customer satisfaction• Design, architect, project plan and implement solutions such as DC Migration, hardware refreshes, Citrix farms, web farms, virtualization farms (VMware and Hyper-V)• Document, prepare and present solution designs, implementation plans including budget data to management• Patch management of OS, firmware and various applications such as Office Suites, Citrix via automated tools such as Shavlik, HPSA, UpdateExpert• Steady state support of client environments including VMware, Citrix, Microsoft Windows Server, Active Directory, public and private cloud (AWS, Azure & HPES), Messaging (Exchange and Skype), Virtualization (VMware and Hyper-V)• Active Directory implementation and steady state support in dozens of customer environments including design, rollout and maintaining group policies, user and system and domain security parameters, monitor and maintain replication, trust relationships, certificate administration, DNS, DFS• Perform server builds through any available method such as by hand, scripted, remote hands and eyes, remote control board, and deployment tools such as Altiris and HPSA• Software packaging including patch deployment, software distribution, differences remediation using HPSA, Altiris and SCCM• Designed, deployed and maintained antivirus infrastructure for both Symantec and McAfee product suites.• Disaster Recovery, backup and restoration standardization, documentation, implementation and periodic full end to end testing with documented RTO and RPO values. Post-testing tasks included documenting gaps in documentation, strategies to improve upon timelines and processes• Responsible for offshoring various stages of support, document and train teams, evaluate their performance and resolve technical escalations

Technical Support Analyst, Team Lead• Desktop support of Linux and Windows systems for 350 users• User, file sharing (Samba), and email administration (Communigate, Exchange)• Image development and deployment• Project management including migration to Exchange, and company wide role out of new hardware, both on-time and significantly under budget• Responsible for a team of 3 engineers with hiring and performance review responsibilities