Stanislav Mykhalchuk

Stanislav Mykhalchuk Email and Phone Number

Brainstormer • Strategist • Storyteller • Empathizer • Coach @ Reply
toronto, ontario, canada
Stanislav Mykhalchuk's Location
Kyiv, Kyiv City, Ukraine, Ukraine
About Stanislav Mykhalchuk

Hi! Thank you for visiting my profile. I consider myself confident in managing all aspects of the business. Looking over my profile quickly, you will note how I am an accomplished professional who continually focuses on driving innovation and high levels of operational efficiency. Throughout my career, I have been known as a customer-centric and multi-tasking professional with demonstrated expertise in leading overall facets of customer experience/service management.Furthermore, I have a solid track record of directing all business and customer service activities, while delivering robust strategies to facilitate and ensure fulfillment of customer requirements. Moreover, I am well-versed in driving enhancement in revenues by timely addressing and resolving customer issues along with demonstrating strong interpersonal and complex problem-resolution skills. Some of the areas where I really excel include:• New Client Acquisition• People Management• Communication & Negotiation• Relationship Building• Cross-functional Collaboration• Upselling/ Cross Selling• Active Listening• Continuous Process Improvement• Emotional IntelligenceIn addition to the above, I am adept at providing quality customer service for internal and external customers. I am also instrumental in assessing clients’ needs and upselling/cross-selling solutions to better serve the clientele. Last but not the least, I have proven success in building and launching my own online store https://ihandmadeit.com from the ground up.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved. Please feel free to contact me at my email with any thoughts, comments, or questions about my work. I'm always interested in making new professional acquaintances.

Stanislav Mykhalchuk's Current Company Details
Reply

Reply

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Brainstormer • Strategist • Storyteller • Empathizer • Coach
toronto, ontario, canada
Website:
replynow.io
Employees:
2
Stanislav Mykhalchuk Work Experience Details
  • Reply
    Customer Success Manager
    Reply Aug 2024 - Present
    • Leading new client onboarding processes, ensuring a smooth transition from sales to active usage. Developing and delivering training sessions, both one-on-one and group webinars, to educate clients on product features and best practices.• Proactively identifying and resolving customer issues, collaborating with customer and technical support, and product teams as needed.• Identifying opportunities for upselling and cross-selling additional features within Reply.• Monitoring key customer success metrics, such as product adoption, customer satisfaction, and churn rates.
  • Creatio
    Customer Success Manager
    Creatio Oct 2022 - Aug 2024
    Kyiv, Ukraine
    As a CSM at Creatio, my main responsibilities include:• Establishing and cultivating dependable relationships with all partners and customers.• Managing and maintaining a partner and customer portfolio of the highest quality.• Offering guidance in project evaluation, as well as in the preparation of technical briefs and analytics.• Supporting partners throughout system implementation with technical consultations.• Conducting regular health check meetings to evaluate customer satisfaction levels and gather feedback.• Striving to achieve a 100% renewal rate for all subscriptions upon their expiration.• Providing advice to customers and partners regarding the latest Creatio features and product backlog.
  • Revenue Grid
    Customer Success Manager
    Revenue Grid Aug 2021 - Oct 2022
    Kyiv City, Ukraine
    Ensure smooth workflow by assessing customer behavior while liaising with cross-functional teams, encompassing sales, product management, and product marketing. I improve business outcomes for enterprise customers like SAP by utilizing robust strategies. I achieve customer satisfaction and retention by delivering exceptional services and resolving customer support cases in an efficient manner. I drive optimal business performance by recommending best-practice methods for product configuration, integration, and implementation. Identify new upsell opportunities to boost sales.Some of my proudest achievements in my present job include:• Spearheaded several projects in an efficient manner within time and budgetary constraints.• Managed Salesforce-CRM customers, SAP-CRM customers, and customers of the Navatar-CRM system.
  • Bank Of Leads
    Co-Founder
    Bank Of Leads May 2018 - Aug 2021
    Kyiv, Ukraine
    Co-founded a B2C digital marketing agency creating and promoting performance-based advertising campaigns. By gathering a team of dedicated professionals, and utilizing complicated tools and services achieved great success in generating leads from 300-400 to 4500-5000 per month. Expanded our biggest customer online presence from two countries in Europe to more than 30 countries worldwide, covering Europe, Asia, Latin America, and Africa. Using analytical skills, and creativeness in building well-optimized and high-CTR online campaigns, managed to decrease the Cost Per Lead metric by 25%.
  • Mgid
    Account Manager
    Mgid Feb 2015 - May 2018
    Kyiv City, Ukraine
    During this job, I maximized business profitability by managing multiple clients daily in various traffic niches, including e-commerce, dating, finance, and health and beauty. I boosted brand awareness by organizing ad campaigns. I constantly improved campaigns based on ROI. Collected and analyzed data to learn more regarding consumer behavior.My key accomplishments during this job include:• Nurtured and then managed one of the largest customers of the company, operating up to $300,000 monthly budgets.• Delivered exceptional assistance to 50+ client portfolio with improving business performance by operating profitable advertising campaigns, adopting custom tech solutions, developing engaged sales funnels.• Streamlined work processes by serving as talented advertiser account manager.
  • Derevostan Woodworking
    Managing Director
    Derevostan Woodworking Aug 2012 - Dec 2014
    Berehomet, Chernivtsi, Ukraine
  • Mti
    Sales Manager
    Mti Sep 2011 - Jul 2012
    Kyiv City, Ukraine
  • Епіцентр К
    Sales Manager
    Епіцентр К Sep 2010 - May 2011
    Kyiv City, Ukraine

Stanislav Mykhalchuk Education Details

Frequently Asked Questions about Stanislav Mykhalchuk

What company does Stanislav Mykhalchuk work for?

Stanislav Mykhalchuk works for Reply

What is Stanislav Mykhalchuk's role at the current company?

Stanislav Mykhalchuk's current role is Brainstormer • Strategist • Storyteller • Empathizer • Coach.

What schools did Stanislav Mykhalchuk attend?

Stanislav Mykhalchuk attended Kyiv National Economics University.

Who are Stanislav Mykhalchuk's colleagues?

Stanislav Mykhalchuk's colleagues are Svitlana Shuliak, Nikita C, Anastasiia Nak 🇺🇦, Oleg Baran, Olesia Krilyshyn 🇺🇦, Yurii Kravets, Kyrylo Nepokrytyi.

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