Stan Banchev Email & Phone Number

Forli, It

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Coira, Grigioni, Svizzera

Lisbona, Portogallo

— Developed solid interpersonal communication skills to promote relationship building with internal and external customers.— Developed team communications and information for meetings.— Onboarded new temps by entering employee information into systems.— Actively listen to customers' requests, confirming complete understanding before addressing concerns.— Kept detailed daily progress records to identify and correct areas needing improvement. — Delivered feedback to decision-makers regarding employee performance and training needs.— Monitored participant workflow and behaviors throughout the training process.— Conducted research to answer questions and handle issues using multiple systems and resources.— Networked to identify potential new clients and expand geographic territories.

Remote

— Actively listened to customers' requests, confirming full understanding before addressing concerns.— Demonstrated respect, friendliness, and willingness to help wherever needed.— Increased customer satisfaction by resolving issues.— Analyzed issues to identify troubleshooting methods required for quick remediation.— Troubleshoot and diagnose problems to accurately resolve various technical issues.— Activated accounts for clients interested in new services.— Investigated and resolved accounting, service, and delivery concerns.— Exhibited high energy and professionalism when dealing with clients and staff.— Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving issues swiftly.— Met customer call guidelines for service levels, handling time, and productivity.— Educated customers about billing, payment processing, and support policies and procedures. — Responded proactively and positively to rapid change.— Responded to customer requests, offering excellent support and tailored recommendations to address needs.— Followed up with customers about resolved issues to maintain high customer service standards.

Remote

— Performed maps analysis, documentation, testing, implementation, and user support for platform transitions.— Identified and resolved problems through root cause analysis and research.— Handled day-to-day running of Siri TTS, ensuring high levels of productivity and progression. — Worked flexible hours; night, weekend, and holiday shifts.— Contributed to team success by completing jobs quickly and accurately.— Improved Siri's maps pronunciations for the local region— Managed & Completed over 80 tickets per day

Forlì-Cesena, Emilia Romagna, Italia

— Monitored phone, fax and electronic database systems for incoming customer inquiries. — Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.— Listened to questions and concerns to provide answers or responses.— Entered numerical data into databases with speed and accuracy.— Corrected any data entry error to prevent later issues such as duplication or data degradation. — Evaluated source documents to locate information needed for each data entry field. — Offered friendly and efficient service to all customers, handled challenging situations with ease.

Lisbon Area, Portogallo

— Investigation of claims for customers who suffered damage or loss to their listing.— Ability to follow workflow, and comply with Airbnb terms of service and expectations.— Contacted customers directly to notify of fraudulent activity and minimize impacts. — Analyzed large amounts of data to find patterns of fraud and anomalies.— Ability to address and resolve urgent needs such as Re-booking and refunds.— Established and monitored customer service standards by employing recognized and comprehensive benchmarks.— Listened to customers' questions and concerns to provide answers or responses.— Ability to calculate the eligible amounts and issue reimbursement up to 14.000 USD allowance per case.— Learned all required tasks quickly to maximize performance.— Contributed to team success by completing jobs quickly and accurately.— Completed all courses & training requested by Airbnb with full scores.

Forlì Cesena, Italia

Forlì Cesena, Italia

Stagista come impiegato d'ufficio.