Brian Stancampiano Email & Phone Number

Rochester, Ny, Us

Fairport, New York, Us

We help clients innovate and simplify sales processes and customer experiences resulting in expedited sales, higher customer loyalty and increased profits. The average company loses 50% of its customers every 5 years. It's impossible to achieve benchmark growth and profits without loyal customers, yet many firms have a difficult time measuring retained revenue or customer loyalty. Following are some examples of how Cusperience clients achieve revenue, profit and productivity growth:- Revenue & profit growth through innovative & consultative solution selling methodologies designed to accelerate sales cycles and increase margins - Elevating sales & sales management performance through the effective utilization of Salesforce, benchmark sales management practices and vertical industry segmentation- Improving customer retention and loyalty from innovating customer experiences and deploying Net Promoter System (NPS) methods- Profit growth for B2C companies from effective customer communications, experience & relationship management

Coral Gables, Florida, Us

We accelerate improvements in revenue, profit, and productivity for our clients, by enhancing marketing and sales execution.

Louisville, Kentucky, Us

US WorldMeds is a specialty pharmaceutical company that develops, licenses, and brings to market unique healthcare products designed to improve the lives of patients with challenging conditions and unmet medical needs. Current offerings include products for Parkinsons Disease, Cervical Dystonia, Malignant Hyperthermia and more.

Stamford, Ct, Us

Within PB's Management Services division, Brian led a team of senior business development executives specialized in optimizing complex document management processes leveraging industry leading document technologies. Examples include mortgage loan servicing, accounts payable, customer communication services and eDiscovery.As a result of a private equity acquisition, Pitney Bowes Management Services services became Novitex Enterprise Soutions in October 2013.

Paris, France, Fr

Recruited to work with heallthcare industry executives in upstate NY on initiatives to improve patient safety and quality and to help Sanofi innovate its service offerings. Achieved certified professional in healthcare quality (CPHQ) designation and mentored several peers on Lean Six Sigma methodologies.

Norwalk, Connecticut, Us

Responsible for insuring the Top 100 customers (~$850M) are satisfied and loyal. Developed and implemented the Net Promoter System management process to improve average year over year revenue retention per major account. The program included the development and execution of training targeted at 150 senior sales and operational leaders and 2,000+ on-site client associates in how to create a great customer experience by recognizing and optimizing “Moment of Truth” opportunities.

Norwalk, Connecticut, Us

Helped transform an $18M niche consulting business with a team of 20 consultants into a $900+M line of business with a staff of over 200 professional sales & delivery consultants and over 5,000 on-site associates. Process owner and thought leader for the Customer Communication Services (CCS) offering, in addition to consulting, strategy, marketing and operations. 340% CCS revenue growth from 02-07 ($80M to $270M). 04-06: Led the sales function and achieved 30+% annual growth in total contracted services. 06-07: Led marketing & service offering development. Orchestrated the creation and execution of external marketing & internal training materials and programs. 07-08: Led a joint project team through development of a Member Communications Strategy for a large Pharmacy Benefits Management firm to improve member satisfaction and reduce inquiry volumes in call centers generated by defects in the member communications.

Norwalk, Connecticut, Us

Directed the marketing, sales and delivery of tailored consulting and outsourcing services to specific industry vertical segments. Led the development and growth of these vertical units to overachieve sales plans 4 out of 5 years.  Blue Cross Blue Shield plans, 1/97-12/98 Financial Services (Property & Casualty, Life Ins., Retirement Services), 1/99 – 12/01Led a joint (client + Xerox) team through the development and implementation of Communication Strategy for a major Health Insurance company resulting in annual savings of over $4M. The strategy included improved member communications, outsourcing of mail and printing operations and deployment of a web based document retrieval system to improve inquiry handling and consistent application of Medical Policy. Led a joint (BCBS client + Xerox) project team through the reengineering of the new member “welcome experience” resulting in the delivery of a user friendly integrated welcome kit. The positive member impact and cost neutral implementation resulted in “The Blue Pages” kit earning a “Best of the Blues award” for innovation and excellence in Member Communications. This pioneering effort resulted in broad adoption of similar approaches throughout the managed care and group insurance industries.  Successfully led the sales and contract negotiating team through the capture of a 5 year $62M outsourcing contract with General Electric Financial Assurance (now Genworth). At the time, it was the largest outsourcing contract in Xerox’s history.

Norwalk, Connecticut, Us

Started the “formal consulting” business within Xerox’ US operations.  78% and 137% increase in annual revenues (respectively), successful recruiting, hiring & training of 18 new document consultants. Developed and implemented a professional services business model: lead management, project staffing & availability, human resources (“pyramid structure,” reward, recognition, performance mgt, promotion), client satisfaction, time management (utilization) and project profitability (realization).

Norwalk, Connecticut, Us

Responsible for selling the Star workstation and Xerox Network Services (XNS) which contained many of the technological innovations we take for granted today (mouse, icons, WYSIWYG display, network services etc.Managed a team of regional technical marketing specialists responsible for sales and support of electronic publishing systems. Accountable for the seamless deployment, integration and networking of Xerox DocuTech and high speed printing systems.

Bs, Accountancy & Finance

Mba, Finance & Management

Healthcare Quality, Executive Education