Stan Chakma (Susnata) Email & Phone Number

Australia

- Employee Centre implementation for 30k+ employees globally- Implemented onboarding, extension and off boarding process including Okta and AD integration for identity creation and process automation - ITSM improvement (uplift 158 catalog items) includes workflow automation, cleanup, catalog standardisation, business process improvement and training

Melbourne, Victoria, Australia

- Automating and bug fixing of Peter Mac’s existing ITSM, ITBM. CMDB, and Asset Management workflows - Develop roadmaps and Manage ServiceNow Portfolio including - IT Onboarding, CMDB data cleanup and process improvement, Asset Management, Resource Management projects etc.- Implemented 15+ ITSM catalog forms for various departments including HR (Payroll and People & Culture), Finance Systems, Research Computing, IT etc.- Liaise with broad Precinct hospitals to integrate… Show more - Automating and bug fixing of Peter Mac’s existing ITSM, ITBM. CMDB, and Asset Management workflows - Develop roadmaps and Manage ServiceNow Portfolio including - IT Onboarding, CMDB data cleanup and process improvement, Asset Management, Resource Management projects etc.- Implemented 15+ ITSM catalog forms for various departments including HR (Payroll and People & Culture), Finance Systems, Research Computing, IT etc.- Liaise with broad Precinct hospitals to integrate solutions, cost management, and other project activities- Liaising with internal and external stakeholders to analyse current pain points and future processes Show less

Melbourne, Victoria, Australia

▪Process Improvement by Implementing Recruitment Management System for Paxus liaising with the external vendors and internal stakeholders ▪ Gathering, documenting, and validating business & system requirements for the Recruitment Management System▪ Facilitating meetings, workshops and other project activities including Data mapping and config analysis sessions for the Bullhorn project▪ Documenting processes, meeting minutes, communications and other project documents▪… Show more ▪Process Improvement by Implementing Recruitment Management System for Paxus liaising with the external vendors and internal stakeholders ▪ Gathering, documenting, and validating business & system requirements for the Recruitment Management System▪ Facilitating meetings, workshops and other project activities including Data mapping and config analysis sessions for the Bullhorn project▪ Documenting processes, meeting minutes, communications and other project documents▪ Developing reports and performing Data Analysis using powerBI ▪ Facilitating and monitoring User Acceptance Testing (UAT)▪ Analysing internal processes of Paxus including front & back-office to identify pain points and feasible solutions▪ Building relationships with key stakeholders including external vendors, developers, internal team and project sponsor. Show less

Improving service desk manual processes & enhancing/automating internal customer service workflows, processes and reports.Reduction in service desk calls through virtual agents within Service Now or other tools (additional licensing cost) » Developing and implementing workflows in ServiceNow » Improving existing functionality and workflows » Automating of manual tasks to add business value» Productivity improvements» Appropriate measures to ensure security of… Show more Improving service desk manual processes & enhancing/automating internal customer service workflows, processes and reports.Reduction in service desk calls through virtual agents within Service Now or other tools (additional licensing cost) » Developing and implementing workflows in ServiceNow » Improving existing functionality and workflows » Automating of manual tasks to add business value» Productivity improvements» Appropriate measures to ensure security of information Show less

Bundoora, Victoria, Australia

Key Responsibilities: • Performing quality assurance for spatial data of 500+ emergency markers for key client Emergency Services Telecommunications Authority (ESTA) in Victoria.• Assisting in the development of an online web and app-based training platform using MembersPro to improve the existing training process. • Analysing data sets like Victoria emergency makers using SQL and in creating visualisation to generate business insights using Power BI.• Preparing the… Show more Key Responsibilities: • Performing quality assurance for spatial data of 500+ emergency markers for key client Emergency Services Telecommunications Authority (ESTA) in Victoria.• Assisting in the development of an online web and app-based training platform using MembersPro to improve the existing training process. • Analysing data sets like Victoria emergency makers using SQL and in creating visualisation to generate business insights using Power BI.• Preparing the structure and created training videos for Queensland Health project. • Creating promotional and training videos for projects using Adobe Premiere Pro and Powtoon.• Creating user manuals for in-house software CrestSE on field data collection and describing functionality of the software, and Quality Assurance guidelines for processes including downloading, updating, validating and synchronising the data. • Creating and updating user manual and quality assurance documents on Confluence.• Assisting with field data collection of emergency markers for Emergency Services Telecommunications Authority (ESTA).Key Achievements: ✔ Process Automation: Automated user registration process by integrating ActiveCampaign and Sendgrid with the training platform to improve user registration efficiency.✔ Quality Assurance: Performed quality assurance on more than 500+ Emergency Markers for key client Emergency Services Telecommunications Authority (ESTA), including data verification and updating database entries as required. Show less

Bundoora, Victoria, Australia

Key Responsibilities: • Gathering client requirements for a security application to identify the problems with the current security workflow and process, by interviewing clients and conducting employee and user. Created problem statements including vision, issue statement, and method to solve the problem.• Organising daily team meetings, and allocating and following up daily tasks including design and coding tasks.• Updating project documents and work lists on Trello, to keep… Show more Key Responsibilities: • Gathering client requirements for a security application to identify the problems with the current security workflow and process, by interviewing clients and conducting employee and user. Created problem statements including vision, issue statement, and method to solve the problem.• Organising daily team meetings, and allocating and following up daily tasks including design and coding tasks.• Updating project documents and work lists on Trello, to keep track and enable efficient collaboration with the team.• Identifying user stories and creating user acceptance criteria such as how a particular button or function of an app should work, and selecting use cases for Minimum Viable Product (MVP) analysis. • Developing base wireframes and UI designs including input controls such as buttons and text fields, navigation components such as search fields and icons, and informational components such as notification and message boxes.• Analysing the user experience by conducting interviews and performing tests, to assess findability of the main UI elements, usability of the application, clarity of call to action functions, and long-lasting impression.• Developing the Minimum Viable Product (MVP) for a security application in collaboration with the Development team using XCode and Bitbucket, including authentication and managing data flow process of the app through firebase.• Performing unit, integration, and acceptance tests on MVP to assess if the specific input functions are providing the desired outputs, if the entire system functioning as expected, and to analyse the final user experience.Key Achievements: ✔ UI Design: Designed a one-tap UI solution in Adobe XD for the security application to enable users to send a danger alert to security and family, along with location information. ✔ Stakeholder Presentation: Prepared and presented key funding presentation to potential investors including details of the app prototype. Show less

Supervising On The Run

Six Sigma Green Belt, Project Management, 98%

Itil 4

Salesforce Adminstration

Master'S Degree, Business Informantion Managemnet And System, Distinction

Bachelor Of Business Administration - Bba, Finance, General, 1St Class