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Stan Chakma (Susnata) is listed as Business Analyst and project delivery lead with major transformation experience | ServiceNow | Agile | Lean Six Sigma Green Belt | ITIL 4 | Power BI | SQL | Salesforce | Sharepoint | SDLC | AI Enthusiast at Chemist Warehouse, a company with 3813 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Stan Chakma (Susnata).
Stan Chakma (Susnata) previously worked as Business Analyst at Chemist Warehouse and ICT Business Analyst and Platform Manager at Peter Maccallum Cancer Centre. Stan Chakma (Susnata) holds Supervising On The Run from Peter Maccallum Cancer Centre.
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Hi, I’m Stan, a Business/Systems Analyst with experience in requirement gathering, solution design, process improvement, SQL queries, data mapping, PowerBI, ServiceNow, and providing user training and support. I’m skilled in UI Design, requirements analysis, GAP and SWOT analysis, and client relationship management.As a Business and Marketing Analyst with Iconyx, I performed process improvement, quality assurance for key client Emergency Services Telecommunications Authority (ESTA), and process automation of user registration for a training platform. I also delivered projects including a training app deployment where I designed and structured the whole training platform according to the requirements of the stakeholders.As a Business Analyst at Latrobe University, I analyse business processes and requirements to identify cost-saving opportunities and develop solutions such as payroll automation and application design. I’m experienced in Swift programming and user experience testing for iOS applications. I hold a Master’s in Business Information Management And Systems (La Trobe University) and a Bachelor of Business Administration.Key Business Analyst expertise:• Stakeholder management: Experienced in working with cross functional teams including developers, Investors and end users with Iconyx to deploy a training application with a fully customisable membership platform. • Requirement gathering: Performed requirements gathering for projects including a payroll automation system for an educational institute and a security application, through stakeholder meetings, user interviews and surveys. • Process improvement: Developed new training processes for Iconyx in-house software based on requirements gathering, that included an online web-based and application platform for end users. • Process automation: Developed and delivered an automation user registration process for a membership training platform that included integration with ActiveCampaign and SendGrid to improve efficiency.• Quality Assurance: Performed quality assurance for spatial data of 100+ emergency markers at Iconyx for key client Emergency Services Telecommunications Authority (ESTA), using the inhouse software CrestSE, QGIS and SQL to validate the data and generate reports for ESTA and the clients.• MSSQL: Used Microsoft SQL Server Studio to perform queries to generate data reports for clients and to perform quality assurance on customer campaigns and quality assurance of emergency markers.Feel free to contact me at stan.chakma01@gmail.com
Listed skills include Performance Dashboards, Information Systems, Stakeholder Management, Data Map, and 31 others.
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A career timeline built from the work history available for this profile.
Australia
- Employee Centre implementation for 30k+ employees globally- Implemented onboarding, extension and off boarding process including Okta and AD integration for identity creation and process automation - ITSM improvement (uplift 158 catalog items) includes workflow automation, cleanup, catalog standardisation, business process improvement and training
Melbourne, Victoria, Australia
- Automating and bug fixing of Peter Mac’s existing ITSM, ITBM. CMDB, and Asset Management workflows - Develop roadmaps and Manage ServiceNow Portfolio including - IT Onboarding, CMDB data cleanup and process improvement, Asset Management, Resource Management projects etc.- Implemented 15+ ITSM catalog forms for various departments including HR (Payroll.
Melbourne, Victoria, Australia
Improving service desk manual processes & enhancing/automating internal customer service workflows, processes and reports.Reduction in service desk calls through virtual agents within Service Now or other tools (additional licensing cost) » Developing and implementing workflows in ServiceNow » Improving existing functionality and workflows » Automating of.
Bundoora, Victoria, Australia
Bundoora, Victoria, Australia
Other employees you can reach at chemistwarehouse.com.au. View company contacts for 3813 employees →
Saraswoti Ghimire
Colleague at Chemist Warehouse
Perth, Western Australia, Australia, Australia
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Lisa Louie
Colleague at Chemist Warehouse
Greater Sydney Area, Australia
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Ronish Karki
Colleague at Chemist Warehouse
Gungahlin, Australian Capital Territory, Australia, Australia
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Jessica Fleming
Colleague at Chemist Warehouse
Orrvale, Victoria, Australia, Australia
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Ma Patrizia Araneta
Colleague at Chemist Warehouse
Australia, Australia
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Marian Estafanous
Colleague at Chemist Warehouse
Australia, Australia
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Jasleen Kaur
Colleague at Chemist Warehouse
Australia, Australia
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Roshni Perera
Colleague at Chemist Warehouse
Queensland, Australia, Australia
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Kin Long Lee
Colleague at Chemist Warehouse
Paradise, South Australia, Australia, Australia
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Imran Khan Shirzad
Colleague at Chemist Warehouse
Greater Perth Area, Australia
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Quick answers generated from the profile data available on this page.
Stan Chakma (Susnata) works for Chemist Warehouse.
Stan Chakma (Susnata) is listed as Business Analyst and project delivery lead with major transformation experience | ServiceNow | Agile | Lean Six Sigma Green Belt | ITIL 4 | Power BI | SQL | Salesforce | Sharepoint | SDLC | AI Enthusiast at Chemist Warehouse.
Stan Chakma (Susnata) is based in Melbourne, Victoria, Australia while working with Chemist Warehouse.
Stan Chakma (Susnata) has worked for Chemist Warehouse, Peter Maccallum Cancer Centre, Paxus, City Of Casey, and Iconyx Pty Ltd.
Stan Chakma (Susnata)'s colleagues at Chemist Warehouse include Saraswoti Ghimire, Lisa Louie, Ronish Karki, Jessica Fleming, and Ma Patrizia Araneta.
You can use AeroLeads to view verified contact signals for Stan Chakma (Susnata) at Chemist Warehouse, including work email, phone, and LinkedIn data when available.
Stan Chakma (Susnata) holds Supervising On The Run from Peter Maccallum Cancer Centre.
Stan Chakma (Susnata) is listed with skills including Performance Dashboards, Information Systems, Stakeholder Management, Data Map, Process Automation, Itil, Training And Development, and Graphic Design.
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