Stanculea Mirela Email and Phone Number

Role & Responsibilities:- Developing and executing company-level quality strategies, ensuring successful implementation.- Conducting quality controls and audits, maintaining compliance with established quality systems.- Managing accurate data collection and timely reporting.- Collaborating with the regional team on quality issues and initiatives.- Monitoring and advising quality teams to enhance performance.- Efficiently allocating team resources based on project-specific needs.- Participating in operational and calibration meetings, contributing to process improvement proposals.

Role &Responsibilities:- Coordinating the commercial contact center for B2C customers, overseeing various activities.- Managing reporting and partner relationships for the B2C department.- Developing strategies for target achievement and business growth.- Overseeing budget estimation for new projects and optimizing resource allocation.- Analyzing contact center processes to improve qualitative and quantitative indicators.- Acting as a Project Manager for special B2C projects and handling recruitment and training activities.- Serving as the primary liaison between the company and ANRE, specifically in our interaction with the B2C division.

Role & Responsibilities:- Coordinating business outsourcing partner activities and managing budget estimations.- Evaluating business processes and strategies for target achievements.- Overseeing the internal call center team, handling various activities.- Participating in large-scale company projects and recruitment processes.- Managing financial aspects, including monthly invoices and payment arrangements.- Acquired skills and knowledge: Best Call Center Team Manager - Contact Center Awards

Role & Responsibilities:- Coordinating the commercial call center for an electricity supply company, managing various activities.- Developing strategies for target achievement and business growth.- Analyzing call center processes to improve both qualitative and quantitative indicators.- Conducting interviews for entry-level employees and middle management positions.- Maintaining a close business relationship with clients.

Role& Responsibilities:- Managing the Training and E-Services Team, ensuring high-quality services.- Supervising and coordinating team members and facilitating process improvement.- Playing a role in decisions with a direct impact on business growth, including involvement in sales processes and various administrative activities.

Role & Responsibility:- Implementing continuous improvement actions based on the analysis of Customer Service Department processes.- Monitoring department indicators and activities, negotiating for customer experience improvements.- Mapping and redesigning process flows to enhance customer satisfaction.- Developing and monitoring action plans to reduce the need for customer contact.- Involved in Customer Experience projects;- Projects coordination with direct impact on Customer Satisfaction.

Role&Responsibilities:- Handling two major accounts from the same client, overseeing inbound and outbound projects.- Managing strategies for target achievement and efficient resource scheduling.- Providing monthly KPI reports and maintaining a close business relationship with clients.- Conducting interviews and setting targets for middle management teams.

Role&Responsibilities:- Evaluating team activities, providing feedback, and setting strategies for target achievement.- Managing daily, weekly, and monthly reporting activities.- Facilitating task transfer to subordinate staff to achieve team objectives.- Conducting recruitment activities and participating in call quality meetings with the client.

Role & Responsibilities:- Providing customer support for data services and handset usage assistance.- Working in compliance with strict procedures and contributing to improving working applications.