Leading a team of 35 employees in a long-standing establishment known for raising the bar in flavor, presentation, and customer service. Specifically scouted by the owner to pass the operations and management baton after 30 years. This is a fast-paced boutique environment balancing high volume and hand-touch customer experiences. Seasonal high and lows prompt annual creative thinking that is out of the box but within brand, upholding the aspirational standing held by our repeat customers from both Manhattan and multi-generation locals.

Quickly promoted from Store Manager of the highest-performing premium outlet store to District Manager for the Northeast/Canada market. Led and supported 500+ employees and orchestrated 11 locations-ranging from 3-10K sq ft and totaling 90M in annual sales. Fostering an open and creative team dynamic, each store was analyzed for it's biggest challenges and was solved using it's own best resources. Active and effective participant in driving corporate initiatives and comps while staying true go my roots-identifying development opportunities for my team, resulting in numerous promotions. As overseer of improvements, consolidated repeat pain-points and advocated change to corporate.

First foray into the luxury outlet market but quickly rose to the occasion. Within my four years of management, our store became the #1 outlet in the fleet (10 million in sales). Because this store was a test location for new initiatives, created new custom floor plans based on seasonal promotions and inventory. This store was recognized as one of the jewels of the organization with over 40 proud employees

Responsible for several key departments and over 60 associates. Managed up and supported the Senior Executive Team by aiding in hiring/review process, overseeing overnight logistic operations during peak seasons.