Denise C Stanczyk Email & Phone Number

Brazil

Brasil

- Leading the LATAM RPO team for major tech companies, supporting Talent Acquisition.- Responsible for managing remote teams of Recruiters, Recruiting Coordinators, and Associates in processes for both experienced professionals and new talents across 19 LATAM countries.- Managing contracts and fostering strong relationships with clients and stakeholders.- Supporting the team in their daily activities, including mediating conflicts and handling escalations.- Providing ongoing training, mentoring, and coaching to develop and enhance the skills of team members.- Creating and presenting detailed reports to clients and internal business stakeholders.- Managing KPIs and SLAs, identifying improvement opportunities to optimize performance.Additionally, I support Recruiting activities at Randstad, such as sourcing, screening, and interviewing, as needed.I am a member of the Diversity, Equity, and Inclusion (DEI) discussion group for People with Disabilities (PwD), where I have developed internal communications to increase visibility and awareness on the subject.

São Paulo, Brasil

Supporting LATAM recruiting team on interview scheduling and providing offer letters, dealing with a high volume of requests and focused on providing great experience for candidates and interview team.

São Paulo

I worked in the management of the business center, contributing to the success of our clients' businesses by supporting the needs of their companies. Mainly responsible for secretarial activities, such as controlling and scheduling meeting rooms and renting of the office rooms, receiving visitors, doing the customer relationship, providing personalized telephone answering, managing mails, but also providing support in other kinds of problems, such as IT and facilities issues. Also, I offered support to the sales team, by providing guidance to potential customers explaining our products and advantages. I did all the management of contracts, providing documents, managing refurbishes when necessary, reorganizing room layouts, managing and organizing files, helping to increase retention, carrying out of collections, encouraging the response to NPS surveys, etc. Besides, I was responsible for planning, organizing and establishing partnerships for holding events, and creating graphic materials for its adverting. In addition, I offered training and support in team coordination. Finally, I provided support to the financial team by making financial control of accounts payable and receivable, and all communication, management, and relationship with suppliers, as well as managing the center's purchases. I was part of a group for improvements in training and internal processes and have contributed to it by creating instructional materials for customers and employees.

Curitiba Area, Brazil

In the commercial area, I was responsible for preparing and reviewing proposals and contracts, feeding information in the CRM systems used by the company, and preparing reports and dashboards (Excel and Power BI) of the goals and results, as well as performing the back office tasks to support and follow account's managers, and facilitate analysis by the commercial manager. Eventually, I also started to work in the Professional Services (PS) area, managing the employees allocated in the clients. I had to keep the performance evaluations records up to date, besides analyzing and adjusting the activity records that would be presented for approval by the clients, intermediating the billing process of the worked hours, making the onboarding with the new members, delivering information between parties and answering to requests of customers and employees. At CINQ I've learned about SCRUM and agile methodologies, I've had more involvement with Design Thinking, IT sales funnel, and the structure of IT projects. I contributed to the company by creating training manuals for both areas, participating and contributing to the strategic planning meeting, and analyzing and, proposing improvements to the processes in the areas in which I worked.

I was part of the X-Culture program, working in a remote team composed of participants from several countries, where he had to research and provide a business expansion proposal for the exploration of new markets to Forcier Consulting. After that, I was invited for the coaching program due to high evaluation received from my peers and I've earned one of the three scholarships available for the program. In the Coaching Program, I've received intense training on international business, leadership, virtual team management, crowdsourcing principles, feedback, GVT counseling, organizing webinars, conflict management, and business reporting, among others. After a theoretical part, I had the practical experience, where I provided coaching, mentoring, management, and counseling to virtual teams from more than 40 countries. Weekly I was also responsible for reviewing, analyzing, evaluating performance and providing feedback, as well as identifying potential intercultural or task conflicts, which I mediated through investigation and facilitating resolution, sometimes working together with other coaches. It also prepared management reports on short deadlines and produced scientific research with the data collected from the project participants. To be approved on the program, I had to develop video, text, and webinar training materials for a global audience. In addition, I've present an improvement proposal for strategic planning and the creation of a fundraising team for a company, recommending partner clients in Brazil.

Curitiba

I was responsible for customer service on the cashier. I was also responsible for placing orders and payments with our suppliers; preparing financial reports; registering and archiving tax documents, and providing bank reconciliation. I was recognized for precision on the results, quality, and agility in the service and great relationship with the team and customers.

Curitiba Area, Brazil

This was a highlight in my career. I was chosen as a trainer and given several attributions, like providing training on sales, standards, and customer service, applying theoretical and practical tests for the team, helping to manage and evaluate the team, usually while serving clients and providing the best possible service to get their fidelity. I have also helped in other departments like the kitchen, bar, host, cashier, and shop. Some of my main recognitions in this function were the 'relentless customer service' certificates received from the clients, some awards for sales, and especially when I have been considered the Employee of the Month.

Curitiba, Brazil

As a waitress, I have always put all my efforts to provide the best service to all my clients, keeping in mind that they should wait for the shorter time possible to be served. At first, I was supposed to be only a sporadic job, but due to the positive feedback received from the clients and a good relationship with the team, it turned into a permanent job for all weekends during a year.

Curitiba, Brazil

Customer service and relationship, telemarketing, banking product selling.

Curitiba

My responsibility was to connect the exporter and the importer, by checking with all the intermediates suppliers which were the situation of the shipping, estimated time arrivals, check and make sure all documents, like invoices and declarations, were correct to receive the shipment in Brazil.

Araucaria, Brazil

It was a temporary job for easter operations. I was responsible for check the receipts and adjust information on the ERP (SAP - logistics)

Araucária

I was the only intern who was kept in the department after a force task for system migrating. Some of my main activities were to help with customer service and providing assistance on employee evaluations. I have created a simple tool and it helped to cut in half the time spent on the judgment of the documents.

Curitiba, Paraná

I have earned this scholarship due to my technical and interpersonal abilities. I consider it my first job experience. Besides learning about teaching techniques, here I have given my first classes ever, both for groups and for individuals.

Araucaria, Brazil

My main responsibility was to monitor, assist and answer students' questions. I was also responsible for making updates on the system and basic maintenance on the computers. I have contributed to the company by testing and providing improvement suggestions for the new interactive classes and creating extra lessons and exercises to help students to understand their classes better. Besides, I also helped by producing advertisement pieces for the company, which were posted on the local media.

Professional Coaching Certification

Leadership And Business Management, Business

Pós Graduação em Gestão de Pessoas e negócios - Conquer com certificação internacional pela ESIC.

Bachelor'S Degree, Business Administration

Activities and Societies: Scientific Research I have produced and presented in an academical event an article entitled "Sustainable Design.

Technician, Business Administration

Activities and Societies: Student Union I served as the main secretary on an elected student union, managing documents, and archives.