Stanley Eng Email & Phone Number

Denver, Co, Us

Denver, Co, Us

-Automated onboarding/offboarding workflow by leveraging Okta and Bettercloud for user account lifecycle, and implementing zero-touch deployment for endpoints which resulted in a 95% reduction in time spent on new hire onboarding tasks.-Executed a successful MDM migration from Fleetsmith to Kandji for Valimail. Tailored several configuration profiles to ensure all endpoints remain compliant with security policiesModernized Valimail’s video conference experience and VoIP solution by implementing Zoom and Zoom Rooms. -Configured and optimized Jira projects for various groups to enhance efficiency-Designed and led robust IT new hire orientation experience through the providence of comprehensive guidance for seamless onboarding

San Francisco, California, Us

-Provided distinguish in-person and remote support for all 250 Intercom employees including leaders and 12 company executives -Helped grow and mentored a team of 8 IT Experience Specialist with a focus on team values, company core values and philosophies-Designed video conference experience in 2 new office build outs and headquarter expansion. Collaborated with workplace designer, architects, IT vendors to create conference rooms -Developed and implemented company-wide IT equipment standards to enhance IT experience and improve continuity across offices-Helped establish and continued to enhance a scalable Service Level Agreement, while being conscientious of historical data

San Francisco, California, Us

-Provided in-person and remote support for over 950 corporate and remote employees of OpenTable, while maintaining 85% First Call Resolution goal.-Coordinated and successfully upgraded over 50 Windows 10 upgrade and laptop refreshes for remote employees-Evaluated and developed workstation standards for Opentable’s new in-house customer support call center in Denver, Colorado -Oversaw procurement and deployment processes to ensure a smooth rollout/integration of OpenTable’s customer support call center-Utilized JAMF Now in conjunction with Apple’s Deployment Enrollment Program to deploy and maintain blueprints for mobile devices and provide remote management for them-Imaged and deployed Lenovo ThinkPads via Microsoft Deployment Tools and Apple Macbook Pros via Deployment Studio-Collaborated with Workplace Experience team and employees to modernize 20 conference rooms with Chromebox for Meetings -Hosted weekly new hire orientation to help 75 new employees get acclimated to OpenTable’s IT culture-Coordinated and prepared A/V infrastructure for monthly all-hands meeting

South San Francisco, California, Us

-Provided Level 1 and 2 technical support to Genentech and Roche end users who are having hardware and application issues-Utilized Remedy ITSM and HP Service Manager to prioritize and resolve requests to ensure that issues are dealt with efficiently and in a timely matter. Escalated issues as needed and maintain communication with customer, vendor (if necessary), and technical team until issues were resolved. -Effectively utilized remote support applications such as Bomgar, TeamViewer, and Remote Desktop Connection to troubleshoot, diagnose, and resolve issues-Provided technical assistance for end users who relies on Mac Os X and Windows, iOS and Android ecosystems for their day to day work-Installation, configuration, and troubleshooting of hardware and network peripherals-Software proficiency includes Windows XP, Windows 7, and Windows 8 operating systems, Mac OS X from Snow Leopard to Yosemite. Microsoft Office Suite, Adobe Acrobat, VPNs, Google Apps (gMail, gDocs, and gCal), Symantec Endpoint Protection, Chrome, Internet Explorer-Received and resolved on average 15 to 20 calls per day and establishing a 80%+ first call resolution rate

Us

-Configured and deployed various PC and Mac computers,iOS and Android mobile devices corporate employees and over 100 Safeway locations throughout the San Francisco Bay Area-Deployed a variety of infrastructure servers, routers and switches at corporate and store locations-Utilized Remedy ITSM ticketing system to get a better understanding on what issue storesare currently experiencing-Analyzed and evaluated hardware failure trends to evaluate the best course of action to remedy these failures and communicating these trends to appropriate vendors and engineers-Installed and configure new check stand equipment-Provided hands on and extensive training on new equipment to store employees-Meticulously calibrated new measurement equipment to strict California standards for different departments to ensure accurate weight of products customers are purchasing

San Francisco, Ca, Us

-Evaluated, built, and deployed computers based on department's needs and requirements. Collaborated with faculty members to make sure that their new computers are configured to their needs and specification-Utilized WonderDesk help desk software to prioritize and resolve requests to ensure that issues are dealt with efficiently. Escalated issues as needed and maintained communication with customer, vendor and technical team until issue has been resolved-Configured, managed, and maintained three academic computer labs to ensure the labs wereworking at optimal performance-Installed and configured a variety of network peripherals such as copiers and network printers-Coordinated quarterly software training sessions for faculty members and student assistants