Technology Specialist
CurrentTrained users on desktops, laptops and mobile devices.Completed troubleshooting and diagnostics on company resources.Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.Installed and updated computer hardware and software.Advised executives on IT selection, providing information regarding innovations, processes and considerations.Documented risk management issues and outlined mitigation actionsTicket tracking utilizing Incident IQ for user issues for internal projects.