Stan Glover Email & Phone Number

Plano, Tx

Outbound and Inbound collections call contact with delinquent customers to Setup payment arrangements to keep customers in their vehicles and communicating with various internal departments to successfully reach that goal.

•Retrieve in-bound calls in a high volume Call Center regarding customer banking needs.•Record transactions accurately, and keep clients informed about banking transactions.•Develop financial plans based on analysis of clients' financial status, and discuss financial banking options with clients.•Review all securities transactions to ensure accuracy of information and conformance to governing banking agency regulations.•Offer advice or recommend other banking products and services to clients.•Quickly learning new systems and procedures and proving a genuine desire to develop new skills

•Collaborated with, underwriters, accounts, claims experts, and senior management to help insure the clients home, auto, or life insurance needs.•Ascertained insurance premium rates required and liabilities necessary to ensure payment of future insurance benefits.•Reviewed and help administer to clients insurance policies and plans, determining financial soundness and calculating premiums. •Assisted clients with various policy changes and billing issues, detail policy management; faxing, proof of insurance forms and binders.

▪Team Leader/Call Coach for five Customer Service Associates; identified training issues while assisting the Associates with complex insurance issues.•Obtained Licensed Agent Certificate to confirm and sell Home, Auto, and Life insurance policies•Customize insurance programs to suit individual customers, often covering a variety of risks.•Established rapport with individuals at all organizational levels and with diverse backgrounds and working equally well alone or as part of a team.•Handled incoming customer calls requesting service or ending service, needing emergency services and any other billing concerns.

•Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.•Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.•Applied strong communication skills and analytical abilities to identify and resolve customer problems; providing effective telephone troubleshooting and support.

•Maintained lines of communication with customers, managers and staff in a sales environment.•Consistently demonstrating thoroughness, efficiency, accuracy and attention to detail.•Provided telephone support to customers, demonstrating sensitive communication skills in identifying, troubleshooting and resolving problems.

•Directed all aspects of production and product support operations; demonstrated effective and consistent technical support to servicemen.

•Directed all aspects of sales support and operations to perspective technical department.

•Maintained technical sales support to proper technicians and resolution of disputes and discrepancies.

Computer Technology

Activities and Societies: Kappa Alpha Si Fraternity

Business Administration