Stanley Hosie Email & Phone Number

Northampton

Northampton, United Kingdom

Consultancy services for Incident and Recovery Management - Available from 29/08/14

Edinburgh, United Kingdom

Edinburgh

1st renewal to 09/09/132nd renewal to 28/02/143rd renewal to 31/05/144th renewal to 29/08/14

London, Cardiff & Newport

- Initial contract 1st May to 31st July- 1st renewal 1st August to 31st October- 2nd renewal 31st October to 31st December

Initial contract Feb 2011 - Aug 20111st Renewal Aug 2011 - Feb 20122nd Renewal Feb 2012 - May 2012

To provide senior capability and leadership as part of the recovery team ensuring incidents and recoveries are progressed in accordance with agreed procedures to maximise the production time of services delivered, against agreed targets to provide a high quality, cost-effective support.Manage the communication process to the relevant parties during incidents. Provide leadership and drive the direction and outcome of recoveries Manage & review outstanding incidents to understand business impact and ensure correct end to end support processes and procedures are followed minimising customer disruption. Using experience to handle high criticality incidents. Understand and manage multiple recoveries ensuring synergies are understood and factored into actions and communications. Act as point of senior escalation.

To operate as part of a team ensuring incidents and recoveries are progressed in accordance with agreed procedures to maximise the production time of services delivered, against agreed targets.Liase with business to understand impacts and update on recovery status. Drive the direction and outcome of recoveries, ensuring impact is understood, problem statement is clearly articulated and all required parties are engaged and driving appropriate actions through to root cause. Manage and review outstanding incidents to understand business impact and ensure correct end to end support processes and procedures are followed Using experience, flag similar or related incidents that may be symptoms of same root cause. Ensure recovery or risk mitigation actions taken will prevent a further re-occurrence. Provide concise and accurate summary information of incidents both live and recovered.

Document and collate information from fraud cases (actual and suspect) using various fraud prevention tools and organisations (e.g. HUNTER & CIFAS).Monitoring, control and investigation of fraudulent accounts or accounts causing concern of possible fraudulent applications for credit. Recording and reporting fraudulent accounts or applications as per agreed procedures to both internal business partners and external agencies (CIFAS, Law enforcement agencies etc.)

Education record

Education record