• Recruit salespeople, set objectives, train and coach, and monitor performance, ensuring assigned tasks and responsibilities are fulfilled.• Perform evaluations that encourage feedback, growth, and continued education of support staff.• Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.• Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.• Represent the FastComet company with a comprehensive understanding of our offerings.• Sustain a 93%-95% customer satisfaction rating across live chat and phone support systems.

This role devised pivotal strategies in order to achieve customer acquisition targets, develop strong relationships with clients, as well as spot business opportunities, up-sells / cross-sells where applicable, and present professional solutions for clients.• Act as a forefront of SiteGround’s sales team;• Introduce potential customers to the company and the products;• Work closely with other teams in the company (Customer Service and Technical Support) to ensure the best and most professional experience for the customers;• Staff Supervision – helping new customer care representatives do their day-to-day job correctly and more effectively; training them on obtaining skills that ease and quicken the process of handling customers’ requests.• Prepare weekly sales reports to be shared with senior management;• Provide prospects with SiteGround’s product offering based on facts and an understanding of the customer's current/future needs.• Listen to, identify and understand prospects' viewpoint and tailor communication to meet prospect’s needs and expectations;• Handle price negotiations with a focus on value-based selling and position the core differentiators of SiteGround in a way that clearly shows potential customers what they will receive for their commitments to the company.• Maintain and develop a lead and prospect database within CRM system;• Manage key affiliates;• Analysis of affiliate data and results optimization (conversion and retention optimization).Events attended: Mob Conf, April 5, 2014, Inter Expo Center – Sofia, BulgariaReasons to be Creative, 1 – 3 September, 2014 ,Brighton, UKdConstruct 2014, 5th September 2014, Brighton, UKWordCamp Orlando 2014 -5 – 6 December 2014, Orlando, USAJ and beyond- 29-31 May 2015 in PraguePubCon, October 5 - 8, 2015, Las Vegas, USA

• Handle calls/ e-mail/ live chat requests from customers nationwide with empathy and precision• Provide effective and timely resolution of a range of customer inquiries connected with the products and its usage;• Responsible for offering the most appropriate solution that meets the needs of the purchaser on the basis of knowing the company’s products and services;• Meet and track performance standards, both in terms of workload and effective retention abilities.• Report issues directly to the supervisor to help maintain current tools for retaining customers.• Perform excellent customer service (including basic technical support) to aid in helping a customer to not cancel their account.• Investigate suspected fraudulent orders• Resolve credit-card disputes