Stanislas Gerard Email & Phone Number

Inbenta, a SaaS platform, is a global leader in a new class of enterprise AI and semantic search technology for customer support and e-commerce. As a CSM, I manage a portfolio of 20 enterprise Accounts for the French and Spanish markets.I am in charge of the renewal of the contracts, conduct QBR and being the main point of contact to deliver as much value as possible to ensure satisfaction rate.Client onboarding, backstage and products demo are part of my day-to-day.I monitor customer usage data through our backstage but also analysing it on Excel. Different scenarios allow me to get the Account's health score and taking action to retain and growth inside the organization.

Barcelona

. Starting from scratch, in charge of the Sales and Customer Success department. Result-oriented, I developed and implemented marketing and sales plan for the next 5 years. Reviewed constantly our customer feedback to increase our customer satisfaction rate from 75% to 95%. Focusing on our MRR, I launched the firts pastry service working as a SaaS in Spain

Ms Centrale-Essec Entrep

Ms Centrale-Essec Entrep

Master Manager For International Development, Marketing, International Relations, Management, New Concepts Marketing, Risk Management

Vente Spécialisée, Marchandisage Et Activités De Marketing

Bachelor Of Business Administration (B.B.A.), Marketing Et Relations Internationales

Droit Civil, Droit Constitutionnel

Baccalauréat Economique Et Social Mention Européenne

Membre de l'équipe de Rugby