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Visionary, Success Oriented, Innovative, Change Manager, Dynamic, Reliable, Engaged, Team Spirit, Synthesis capacities, Pragmatic, Quick Learner.Hands-on and Process & Innovation driven Polyvalent manager focusing into coherency and transversality of the Customer Experience initiatives across departments. In charge of federating Customer Experiences and Digital initiatives, organizing the follow-up and assisting other departments «customer experience» leaders in the implementation and overall approach of the very innovative Chopard transformation.Empowered by the ability to deliver and implement projects and proposals, with the direct management of the combined solutions delivery teams: CRM and Point of Sales Solution team and the Technical Digital Platform team.From 2012, responsible for design and implementation of Integration best practices at Chopard to ease and support the main Chopard Challenge: Digital and CRM revolution to build a 360° view of our Customers and define a one single Chopard experience for all the Chopard doors.From 2015, Head of CRM B2C & Integration Solutions at Chopard, leading the Implementation team supporting the continuous improvements in line with Chopard Strategy.From 2017, Head of Retail Solutions, leading the full project from design, implementation, worldwide rollout, change management, training, support and maintenance of the new Point of Sales fully integrated with our Salesforce CRM and ERP Oracle through our ETL Informatica.From 2021, Customer Experience Coordination Manager Group, manager focusing into coherency and transversality of the Customer Experience initiatives across departments.Competences:Human Management, Change Management, Retail and Sales mindset, Customer Experience, Digital, Global vision, System Architecture, Salesforce CRM, Marketing Cloud Emailing, Point of Sales systems, ETL Informatica Cloud, Oracle ERP, End to End Integration (e.g. POS & CRM to ERP), CRM, Retail, strong "consulting" approach.
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Head Of Digital, Retail And Customer Experience - ItChopard Apr 2023 - PresentMeyrin - Geneva, Geneva, Ch -
Group Customer Experience Coordination ManagerChopard Oct 2020 - Sep 2023Meyrin - Geneva, Geneva, ChPolyvalent manager focusing into coherency and transversality of the Customer Experience initiatives across departments. • Promoting the Customer Experience • Leader and Facilitator of the Customer Experiences and Journey transversal team to impose the «Voice of Customer» • Providing a roadmap and an organizational structure to ensure success of the overall CX improvement• Ensure and contribute that the good ideas are somoothly implemented and thus converted into actionable levers.• Strong focus on Digitalization Direct management of the combined solutions delivery teams: CRM and Point of Sales Solution team and the Technical Digital Platform teams, (2 directs, 4 indirects) -
Head Of Retail SolutionChopard Jan 2017 - Sep 2023Meyrin - Geneva, Geneva, ChAdding the POS management in the scope of responsibilities, successfully leading the new Point of Sales implementation "2 years-project" using Cegid fully integrated with our advanced Salesforce CRM and our ERP Oracle: from scope definition to rollout in our Boutiques network worldwide.Huge integration project - technically but mainly humanly - with key focus on delivering very transversal, productive, seamless, efficient and compliant solution for Chopard: "one single process across many systems ... and many teams"Direct management of 5 -
Head Of Crm B2C & Integration SolutionsChopard Jan 2015 - Jan 2017Meyrin - Geneva, Geneva, ChHands-on and process driven manager, leading the CRM B2C implementation team and the Integration team. Highly involved in delivering high quality end to end processes to ensure the success of the Chopard "CRM & Digital" transformation following the CIO strategy recognized as very innovative in our market.Very close to both CIO & Retail management to define business processes through efficient and qualitative salesforce solution.Defined and Rolled out with high success the solution across the Chopard group all around the world (Europe, US, Asia).Direct management of 5 -
Solution And Integration ArchitectChopard Jun 2012 - Jan 2015Meyrin - Geneva, Geneva, Ch -
Oracle Apps Solution ArchitectOracle Consulting Switzerland Jan 2010 - May 2012
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Global Solution Architect - Team LeaderChopard, German Re-Organization Project Mar 2011 - Jan 2012Meyrin - Geneva, Geneva, ChProject description: Implementation of Toll manufacturing model and Commissionary model as core model for distribution model.Role: Global Solution Architect, Supply Chain Delivery, Oracle Governance for existing solution migration.Skills used: Oracle EBS, Design Architecture and Implementation -
Global Solution Architect - “Sales” Stream Leader Oracle GovernanceKudelski Group -Nagravision Ebs Migration To Release12 – Scoping Phase Dec 2010 - Feb 2011Cheseaux-Sur-Lausanne, Vaud, ChProject description: R12Migration of existing solution – Scoping phase, this phase aims at designing the detailed scope of the Migration, with the impact analysis.Role: Global Solution Architect, “Sales” Stream Leader Oracle Governance for existing solution migration. Skills used: EBS (OM,QP,WSH,INV,PIM,CZ,AR,AP,PA) AIA PIP Order To Cash, Siebel, Interpersonal skills, team management. -
Solution Architect And Functional Leader - Oracle GovernanceKudelski Group -Nagravision Ebs Migration To Release12 – Scoping Phase Mar 2009 - Nov 2010Cheseaux-Sur-Lausanne, Vaud, ChProject description: Processes re-design to fit standard features and improve end user daily job, PIP Order To Cash from Siebel CRM to Oracle EBS implementation, architecture, delivery, support training, but also presales and EBS governance. Role: Solution Architect for the whole Order to Cash solution. Functional Leader on EBS side, Leader on PIP Order To Cash from Siebel CRM to Oracle EBS. Oracle Governance for existing solution implementation and extension.Skills used: EBS (OM,QP,WSH,INV,PIM,CZ,AR,AP,PA) AIA PIP Order To Cash, Siebel (user knowledge), Interpersonal skills -
Oracle Senior Ebs Functional ConsultantOracle Consulting Switzerland May 2007 - Mar 2009
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Lead Functional Senior ConsultantChopard, Project China Rollout Dec 2008 - Feb 2009Meyrin - Geneva, Geneva, ChProject description: China Rollout, new model implementation of Drop Shipment features. Design, setup, tests, training and knowledge transfert.Role: Lead consultant for Order Management – Depot Repair part, China design for global flows based on existing flows and Chinese Local requirement.Skills used: OM, SE, QP, INV, AR, BOM, WIP, XML P, AP -
Lead Functional Consultant - Pricing ExpertKudelski Group - Nagravision - Project ‘Poc Configurator Pricing’ Oct 2008 - Oct 2008Cheseaux-Sur-Lausanne, Vaud, ChProject description: Successful Proof of Concept of the feasibility to map Nagravision high complex pricing policies into Oracle advanced pricingRole: Lead Consultant for Pricing managementSkills used: QP, CZ, INV, BOM, WIP, OM -
Oracle Functional ConsultantChopard - Project Utf8 Migration Jun 2008 - Sep 2008Meyrin - Geneva, Geneva, ChProject description: Migrate into UTF8 Chopard environment in order to be able to activate Asian characters (Japan and Chinese).Role: Functional consultant Skills used: OM, SE, QP, INV, AR, BOM, WIP, XML P, AP -
Oracle Functional ConsultantChopard - Project Utf8 Migration Feb 2007 - Jun 2008Meyrin - Geneva, Geneva, ChProject description: New E-Business Suite implementation, high scope: manufacturing, inventory management, sales and retail area. Multi Org implementation (21 subsidiaries)Role: Functional consultant for Order Management part, prototype design for consignment across subsidiaries. Intercompany flows, pricingSkills used: OM, SE, QP, INV, AR, BOM, WIP, XML P, AP -
Oracle Ebs Functional ConsultantOracle Consulting France Jul 2003 - May 2007
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Oracle Lead And Senior ConsultantTangier Harbour ”Tmsa” – Port – Morocco Oct 2006 - Dec 2006Project description: Design of the Global pricing and invoicing of all services provided by the new biggest west African port in Tangier (opening July 2007).Role: Lead and senior consultant on Order Management and Oracle advanced pricing.Skills used: OM, QP, INV, AR (11.5.10) -
Oracle Functional ConsultantTdf (Télédiffusion De France), 11I Migration Project Sep 2006 - Dec 2006Montrouge, FrProject description: Migration of the existing solution (Inventory Management, Purchasing and Finance) along with implementing new functionalities: Oracle Projects, Project Manufacturing and Order Management for the internal requisitions/ internal sales orders flowRole: Functional consultant. Go-Live 1: Non regression testingGo-Live 2: Logistics Interfaces, specifications to ease supply chain flowsSkills used: Order Management, Shipping Execution, Inventory Management -
Lead ConsultantStaples E.C., ‘Cosmos’ – Retail, Catalog Sales Jan 2006 - Sep 2006Framingham, Ma, UsProject description: Design and Implementation of a multi organization Core Model for 12 European subsidiaries with 2 main targets: harmonization of the subsidiaries business rules and performance enhancements for call centers.Role: Lead consultant. General and detailed design of the complete pricing solution for Staples E.C. High complexity pricing policy – (Catalog sales and retail) High expertise on Oracle Advanced Pricing.Skills used: OM, QP (11.5.10) -
Oracle Functional ConsultantStaples E.C., ‘Cosmos’ – Retail, Catalog Sales Sep 2005 - Dec 2005Framingham, Ma, UsProject description: Design and Implementation of a multi organization Core Model for 12 European subsidiaries with 2 main targets: harmonization of the subsidiaries business rules and performance enhancements for call centers.Role: Functional consultant. Workshop animationDefinition of the harmonized functional rules for the Core ModelAdequacy study of product versus customer requirementPreparation of the general and detailed design specificationsPreparation of the set-up documentsSkills used: OM, FTE (Oracle transportation) (11.5.10) -
Oracle Functional ConsultantThyssenkrupp Ascenseurs France, ‘Speed Up’ Project May 2005 - Jul 2005Essen, DeProject description: Adequacy analysis of a Core Model solution for French implementation Role: Functional consultant. Analysis of the Core Model Solution regarding the Projects domain. Set-up and presentation of a prototype for adapted to local requirements. Gap analysis between core model solution and local requirementSkills used: AR, CM, GL (11.5.9) -
Oracle Functional ConsultantFrance Télécoms Terminaux, ‘Sigale S4’ Project Apr 2004 - May 2005Issy-Les-Moulineaux, Île-De-France, FrProject description: France Telecom Terminaux aimed at implementing and integrating warehouse management for its logistics supplierRole: Functional consultant. Benchmarking for Order Management and Warehouse Management System, performance optimization for order import and releases processes and preparation of functional specification for transport management, Order Import Analysis, Interface testing.Skills used: INV, OM, ASCP, SE, PO, WMS, DBI, XML-P. (11.5.9) -
Oracle Functional ConsultantFrance Télécoms Terminaux, ‘Sigale S4’ Project Jan 2004 - Mar 2004Issy-Les-Moulineaux, Île-De-France, FrProject description: France Telecom Terminaux aimed at implementing and integrating warehouse management for its logistics supplierRole: Functional consultant. Post-production assistance after migration from 11.5.6 to 11.5.9Skills used: OM, SE, ASCP. (11.5.9) -
Oracle Functional ConsultantGrande Paroisse - Total Group Nov 2003 - Dec 2003Paris La Défense Cedex, FrProject description: Migration from 11.0.3 to 11.5.9Role: Functional adequacy between stocks of consignment and Blanket sales agreement OM MASTER setup, Test scripts and setup documentationSkills used: OM, QP, SE, INV, AR (11.5.9) -
Oracle Functional ConsultantOracle Consulting France - Project Master Hospital Mar 2003 - Nov 2003Austin, Texas, UsProject description: Design of a pre configured and integrated solution for small and medium hospitalsRole: After 5 months “engineer internship”, In charge of « Internal logistic» for a Master bound for French Public hospitals. Drafting of internal logistic procedures with TUTOR 11i. MASTER setup, Test scripts and setup documentationSkills used: INV, OM, PO, IPROC, ISP, WMS, MSCA (11.5.7) -
Industrial Engineering InternSchneider Electric - Sde Jun 2002 - Sep 2002Rueil Malmaison, Paris, FrThree months internship, Lead of re-engineering of production line. Design of the automatization of the production process and profitability analysis of the manufacturing line.
Stanislas Martin Skills
Stanislas Martin Education Details
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Institut National Polytechnique De Grenoble - EnsgiIndustrial Engineering
Frequently Asked Questions about Stanislas Martin
What company does Stanislas Martin work for?
Stanislas Martin works for Chopard
What is Stanislas Martin's role at the current company?
Stanislas Martin's current role is Head of Client IT at Chopard.
What is Stanislas Martin's email address?
Stanislas Martin's email address is st****@****cle.com
What is Stanislas Martin's direct phone number?
Stanislas Martin's direct phone number is +412271*****
What schools did Stanislas Martin attend?
Stanislas Martin attended Institut National Polytechnique De Grenoble - Ensgi.
What skills is Stanislas Martin known for?
Stanislas Martin has skills like Oracle E Business Suite, Erp, Oracle Applications, Oracle, Business Process, Solution Architecture, Business Analysis, Order Management, Business Intelligence, Supply Chain, Enterprise Architecture, Crm Integration.
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