OSS IS support for ABB employees in EstoniaTroubleshooting IT problems and resolving SD tickets on the 2nd level; Installing and configuration computer hardware, OS and applications; Managing hardware life cycle;

IT sector coordination and management (IT-projects management, IT training courses, IT strategic plans development);Information systems eKool, EHIS, EIS, EKIS administration;User guides and reports management;Creating and maintaining a website based on CMS;

Maintenance and repairing of IT equipment. Hardware and software diagnostics, error detection and basic repairing works;Updating and installing new POS systems and IT-solutions;Servicing printers, projectors, scanners and other office equipment;Creating systems and data backups;Advising and providing support to passengers and ferry crew;Developing IT policies and documentation.