Warranty Technical Specialist
Toyota And Lexus Centre Chelyabinsk
Chelyabinsk, Russia
• Technical management of dealership service team; performed monthly performance reviews,suggested personal and professional improvements, and conducted training of personnel• Experienced in providing professional and friendly customer service• Liable for provided reports and controlled the repair results to ensure customer satisfaction• Created and submitted technical reports to the manufacturer about product quality• Developed and continuously improved internal processes and procedures