IT specialist- 2nd level support

• system administration of PCs• Installation of SW,HW• User´s Support, hotline, helpdesk...• remote support• training the users, consulting• participate in special projects • evidence of IT inventory• ordering of SW and HW• IP Telephony• mobile phones

Unilever Česká Republika s.r.o• 1st line support for IT users • handling application for registration requests of the users • communication with a final users (solving small issues via telephone – exp. unlock users accounts) and individual specialists ( coordination of solutions) • monitoring status of requests and prioriting of resolving • communication with central Service Desk in UK ( creating and deleting of email addresses, requests for rights and new accounts for central applications, reporting of global incidents with central resolutions, ,monitoring of requests, urgency of solutions) • arranging new access rights of users for network folders • complete agenda of mobile phones ( upgrade, communication with operator and dealer – locking in case of steeling, changing tariffs etc., preparing reports for finance and accounting department ) • reservation and renting IT – computer equipment

Assistant of IT department• organization and support of operation for employees of IT department • managing and coordination of workshops, business trips, business meetings of directors and managers of division • office equipment, snacks, mails and newspaper providing • cooperation during scheduling and managing conferences, supporting working and teambuilding sessions for employees • documents processing from meetings • preparation and actualization of presentations, assisting with administration of director and other team members • ensuring administrative and organization support for consultants cooperating on projects (entering cards, network access, etc)