Business Development and Consulting Services for SME and SOHO.

Business Transformation:Transformed a traditional sales department into a full-cycle real estate agency, expanding staff from 12 to 75 while mentoring 5 team leaders. Implemented an outsourcing model for sales geared toward developers, boosting efficiency by 25% through effective client reorientation and a robust training system, reducing average transaction time by 15%. Successfully navigated three market crises, retaining over 70% of key staff and rejuvenating sales through innovative financial and marketing tools. Enhanced strategies for additional services, resulting in a 20% increase in average transaction value and raising the proportion of sold apartments in new developments with repairs from 3% to 60%.Process Optimization:Implemented the Bitrix24 CRM system, creating a module that automated essential tools for both developers and agencies. This led to a 15% increase in sales efficiency and a 20% reduction in transaction processing time. Transitioned to task-based processing in Bitrix24 to improve productivity and streamline operations. Developed a BI system using MS Power BI for visualizing performance metrics and supporting management decisions.Partner Network Development:Expanded a partner network of over 300 real estate agencies. Designed a training and motivation program for partners, increasing channel sales to 50% and reducing transaction cycles by 10%. Launched the “ChVK and Partners” Telegram channel, engaging over 4,500 active market participants.Financial Efficiency:Established a budgeting system to improve revenue and expense forecasting. Created a financial services center achieving an 80% client approval rate and a 95% share of mortgage transactions. Streamlined recruitment to boost mortgage broker productivity from 30 to 80 transactions monthly, fostering collaborations with key banks to integrate financial products into operations.

Mycityvoice - услышать голос города. Иммерсивные променад-спектакли и решения для бизнеса.

Portfolio management of VAS products in the region as part of the mobile and fixed business of OJSC "MTS" in the territory of the Southern Russia;Achieving leadership by revenues from data services in the mobile market of the South of Russia;Ensuring sustainable growth in revenue from non-voice communication services;Interaction with counterparts in terms of additional services offered to subscribers of PJSC "MTS". The implementation of the partnership projects on the basis of additional services, integration third-party platforms into the operator's network.Budgeting revenues and expenses on VAS in South Russian regions.Preparation of answers to the request of the authorities;The implementation of the company's Data strategy at the regional level.Preparing for commercial launch of mobile networks and data services based on 2G/3G/ 4G network technology.Adaptation of business processes in the merged subsidiaries, including JSC "COMSTAR-Regions" in terms of the commercial unit functional as well as unification of products and services portfolio.Coordination of the project to bring the message of values MTS brand in South Macro-region among employees.Launch of DVB-C digital TV network in the cities of MTS presence in the South of Russia, unification of statistical data for digital content owners about TV users (fixed-line business) at the macro-regional level.Interaction with B2B clients at different management levels, presentations of products and services, negotiations with existing and potential customers. Standing speaker in the project Business Club "MTS" in the South of Russia.

The main efforts were focused on building a set of value added services, some of them were firstly introduced to the Russian customers. My team supported the launch of services in the field of mobile data and messaging and content. As a part of company's communication strategy we have developed a set of communication channels for the WEB, interactive hotlines for customer service and HR. Being first adopters for many telecom technology we have conducted series of VAS RoadShow for promoting new services among customers of mass and business markets.

Impressive grows of customer base has forced to build a full functional call center. My main responsibilities at this position was a development of a interactive framework, IVR structure, GUI design for the call center staff, information support.We have developed and introduced educational procedures with an aim to help new and existing employees learn and classify information about company's products and services.Set of KPI of customer service was also developed and introduced.

Core responsibilities at this position was a marketing campaigns development, graphic design, POS material content writing. I was also in charge of company's PR activities

Being a student at this institution I was asked to help in the process of development of international connections of the Southern Institute of Management based on my previous experience as an international student and skills gained during my internships in international company. Main fields of my job: 1. Building info-communication system that will support educational process and managing function; 2. Participation in the process of adoption of best foreign practices of Business Education to Russian educational standards. As part of this process was developed a distance learning system and web-site.