Olivia Staniszewski Email & Phone Number

Homewood Suites

Southtowns

Home2 Suites

Country Inn & Suites Buffalo South

Develops and implements training schedules for employees that focus on cleanliness, effectiveness, productivity and career progressionCreates and manages scheduling to ensure proper staffing amounts with occupancy levelsImplements inventory systems to track operation expenses and create weekly, monthly and yearly budgetsHandles hiring of new staff, reviews, disciplinary actions, suspensions and terminations when necessary

Staybridge Suites Buffalo South

Assisted in the daily operations of the front office including, check-ins & outs, setting up reservations, room selection, and special requestsHandled guest complaints to ensure they are satisfied with the service they are being providedManaged IHG Rewards Program and works to train and motivate front desk team to increase membership enrollments and recognition by a goal of 5% each month Handled training and scheduling of other employees to ensure a productive and profitable environment

Niagara University

Planned and implemented the annual formal event for 100 active and past members to foster the improved social environmentExecuted approximately 15 local social gatherings with other clubs to grow new and work on current relationshipsArranged budget for all different aspects of events and distributes it to appropriate areasArranged contracts with different vendors and venues utilized in different events

Buffalo/Niagara, New York Area

Assisted guests with making menu choices in an informative and helpful fashionDelivered exceptional service by greeting and serving customers in a timely, friendlymannerEffectively communicated with kitchen staff regarding customers needs and requestsRegularly checked on guests to ensure satisfaction with each food course and beverages

Buffalo/Niagara, New York Area

Communicated clearly and positively with coworkers and managementTook necessary steps to meet customers needs and effectively resolve food or service issuesServed fresh, hot food with a smile in a timely mannerAccurately assisted guests with food orders over the phone