Robert Stankavish Email & Phone Number

Boston, Massachusetts, Us

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio is an American company headquartered in Boston, MA. We have 700+ employees in six offices and a local presence in 25 countries. Genuine care for our clients and partners is a defining part of Creatio DNA. Creatio's investors include Sapphire Ventures, Volition Capital, Horizon Capital, and Stepstone Group.• Own the development, adoption, and measurement of leading practices across the global Creatio Customer Success organization.• Lead strategic business initiatives for Customer Success, ensuring execution from concept to completion.• Drive change management initiatives and program development to align with the overall Customer Success business strategy.• Oversee Customer Success operations, including the management of the CS variable compensation program.• Build a world-class renewal management framework and forecasting methodology to optimize retention and revenue predictability.• Contribute to the recruitment and selection of senior leaders within the Customer Success organization.• Establish scalable Customer Success practices to support Creatio's continued significant year-over-year ARR growth.

Boston, Massachusetts, Us

• Led an 8-person Customer Success Manager / Partner Success Manager team overseeing ~30% of Creatio’s recurring revenue with responsibilities spanning product implementations, driving adoption, ensuring business value realization, and managing retention and renewal negotiations.• Delivered 97% gross retention.

Walldorf, Bw, De

Enterprise Customer Success Partners (ECSPs) are assigned to SAP’s most strategic enterprise accounts, responsible for helping customers maximize their SAP investments to achieve business objectives. ECSPs oversee key aspects of the customer journey, including product adoption, value realization, transformation, retention, and overall success across all SAP cloud solutions and services. In my role as an ECSP, I managed a portfolio of accounts totaling $19M in ARR.• Built trusted customer relationships, simplified SAP engagement, and removed roadblocks to success.• Advocated for the customer, proactively mitigated risk, and served as a catalyst for action.• Drove product adoption and accelerated business transformation.• Orchestrated and aligned SAP customer success resources to ensure value realization.• Established a streamlined and impactful engagement and governance model.

Walldorf, Bw, De

Responsible for ensuring acquired companies (Signavio and Emarsys) were consistently and effectively onboarded and integrated into the SAP Customer Success engagement model.• Promoted the adoption of standard customer success practices and measures. • Selected to support customer success strategic initiatives, including the hyperscaler migration and customer success platform evaluation (Totango vs. Gainsight).

Walldorf, Bw, De

Directly contributed to SAP's Customer Success model transformation, which was about orchestrating and simplifying the customer experience, accelerating time to value, and driving business outcomes through proactive guidance and domain expertise.• Served as a key stakeholder representing a $2.2B ARR line-of-business through the global customer success engagement model transformation.• Built-out one global standard engagement framework and operating model.• Aligned the Land/Adopt/Consume/Expand operating model and systems across Sales and Customer Success.• Developed scalable and consistent customer success methodologies and processes, and drove continuous enhancements.As a key stakeholder, my point-of-view was incorporated into these programs:• Customer Success Role Definition and Go-to-Market Model• Customer Goal Management & Value Realization• Entitlement Consumption Measurement & Methodology• Land, Adopt, Consume, Expand Operating Model• Totango Customer Success Platform Strategy and Execution• Global Customer Success Organization - Training and Enablement Priorities• Harmonized Customer Engagement (customer success methodology)• Harmonized Project Insights (implementation tracking and reporting)• Sales-to-Success (sales handover)• Regional Business Reviews• Next Generation Cloud Delivery - Tenant Migration

South San Francisco, California, Us

Led the global Customer Engagement practice, including Go-to-Market (GTM) strategy and adherence, customer intelligence, field enablement, and business process definition and alignment for 300-person commercially focused customer success organization responsible for $1.2B in ARR. • Supported achieving our business performance KPIs - Renewal Rate, Upsell, Adoption, NPS, Referenceability, and Customer Engagement metrics.• Represented SAP SuccessFactors as a key stakeholder in cross SAP line-of-business methodology, process, tools, and enablement development and prioritization. • Functioned as a liaison and customer engagement expert and advocate to internal partners and functional areas across the global organization.• Represented the SAP SuccessFactors business in the planning, deployment, adoption, and enhancement of Totango, SAP’s fist customer success system.

South San Francisco, California, Us

• Teamed with the field sales organization on strategies for working with private equity owned portfolio companies and positioning SAP SuccessFactors technology to facilitate M&A transactions and accelerate business value creation.

South San Francisco, California, Us

Served as my customers’ trusted advisor, advocate, and catalyst for action. In this revenue enabling role, I managed customer relationships across a portfolio of strategic accounts, including commercial responsibility for $9M in annual SaaS contract value . • Proactively helped customers achieve their business objectives through digital HR transformation. • Kept the best that is SAP SuccessFactors in-tune; continually driving product adoption and value realization to ensure high levels of customer satisfaction, referenceability, and retention.*Winner of Most Collaborative Customer Engagement Executive (2015)

South San Francisco, California, Us

One of the first ten founding members of this customer success team, which later grew to ~300 people globally, managing ~$1B+ in ARR.• Defined customer success practices, systems, success measures, and field engagement model.• Concentrated on mitigating churn risk of the largest, most at-risk accounts.• Ensured successful implementations, managed escalations, and drove product adoption, customer satisfaction, retention and expansion.

Partnered with sales and project management to manage and expand major account relationships, drive additional recurring revenue, set pricing, and ensure on-time, successful project delivery.• Cultivated relationships with major retail and financial services clients – contributed to 98% customer satisfaction rating.• Coached clients on optimizing the SoundBite platform, driving superior campaign results.• Led implementation of Tableau Software: built customized reports, conducted internal training, and demonstrated to customers how to create data visualizations and interpret results.• Researched, prepared, and delivered quarterly customer business review presentations, including in-depth data analytics.

Portland, Oregon, Us

Launched consulting practice providing company owners business transition advisory services. • Developed business plan, launched, and led “AKT Business Transition Advisors” - a division of AKT LLP.• Built consulting services pipeline from $0 to $325K and established 30 referral partner relationships in six months.Transition: Relocation to Boston for spouse's Nephrology fellowship.

Us

••• Led five-person client services team (local and remote) and directly managed two strategic accounts.• Maximized recurring revenue and managed all client contracts and renewals ($5M annual revenue).• Served as client advocate on senior management team - drove product priorities and account growth strategy.• Collaborated with product management and engineering on evolving products to align with customers' needs. Transition: Company sold to strategic acquirer.

Second appointment by CEO to research, evaluate, and engage strategic partners.• Identified potential channel partners, technology alliance partners, and M&A candidates.Transition: Accepted fulltime position with Chockstone.

Competed for and awarded 12-month venture capital internship.• Successfully researched, identified, and engaged strategic acquirer for RTV portfolio company, LiveWire Logic.• Participated in Partner meetings, portfolio company reviews, and planning for subsequent fund.Transition: Relocation to Portland, Ore. for spouse’s Internal Medicine Residency.

Spartanburg, South Carolina, Us

Responsible for managing company-wide operations and hiring during period of 30% revenue growth and 50% increase in personnel.• Solved operational problems, reduced travel expenses, and improved installation processes and workflow.• Customized NetSuite ERP / CRM system and implemented sales reporting metrics to improve sales forecasts.• Launched autonomous distribution subsidiary and supported multiple strategic partner relationships.Transition: Fulltime MBA program.

Hired to significantly expand customer base - sold into professional services firms.• Grew customer base by 5X and customized Salesforce.com to support company growth.• Designed processes for account management, installation projects, and license renewals.• Contributed to development of reseller program structure, growth tactics, revenue goals, and business terms.

Ca

CHANNEL DEVELOPMENT MANAGER - NORTEL IP SERVICES (SHASTA NETWORKS ACQUISITION)•Responsible for building and managing new reseller program.• Performed due diligence and authorized six reseller partners in the U.S. and Canada.• Directed team of five account managers in training and development of new partners.• Enforced channel program rules and business practices, resolved channel sales conflicts.PRODUCT MARKETING MANAGER - BAY NETWORKS (ACQUIRED BY NORTEL)•Led marketing strategy for four industry-leading network management software products.• Defined product positioning and sales strategies, and orchestrated product launches.• Conducted presentations and demonstrations for potential customers and industry analysts.• Acted as a conduit for feedback between sales team, customers, and product management.NETSATION - ACCOUNT MANAGER (ACQUIRED BY BAY NETWORKS)•Solely responsible for all prospecting, product sales, and reseller training for early-stage startup.• Grew sales prospect database from 20 to 1500+ prospective customers.• Organized worldwide beta customer evaluation program involving 500+ companies.• Conducted in-person technical sales presentations and product demonstrations.Note: Netsation acquired by Bay Networks in early 1998. Later that year, Bay Networks was acquired by Nortel.

Pittsburgh, Pa, Us

Teamed with territory manager to expand revenue through prospecting and growing existing enterprise accounts.• Recommended and sold data networking solutions - LAN / WAN hardware, software, cabling, network design, and installation services - into state and local government, manufacturing, and healthcare (responsible for ~$2M annual revenue).

Master Of Business Administration (Mba), Entrepreneurial Studies: Private Equity & Venture Capital

Bachelor Of Science In Business Administration (Bsba), Finance

Certification

High School Diploma