Stan Kennedy Email & Phone Number

Fredericksburg, Virginia, United States

• Lead an 8-person team of adjusters to drive results in claims resolution, efficient claims handling, customer service, and regulatory quality
• Provide training and guidance to keep current with legal and regulatory claims standards
• Perform claim file audits and call monitors to ensure proper handling and service
• Counsel adjusters to assist with complex liability and coverage investigations
• Conduct year end performance reviews for direct reports and make recommendations for merit and salary increases
• Serve as cross department calibration liaison and conduct department wide compliance audits to ensure adherence to state and company practices

Fredericksburg, Virginia, United States

• Led a 10-person team in a call center claim adjusting environment
• Managed call efficiency and customer service metrics to aid in the accuracy of staffing models and forecasts
• Monitored file and call quality for both customer service and regulatory concerns
• Approved/denied claims payments based on accuracy
• Reviewed performance as warranted and initiated any necessary corrective actions
• Formulated and implemented coaching plans and directives based on associate deficiencies to boost performance metrics

Fredericksburg, Virginia, United States

• Adjusted and negotiated claims in which suit had been filed against our insured or GEICO for bodily injury and uninsured bodily injury
• Negotiated bodily injury settlements with claimant attorneys via direct negotiation and advisement of GEICO retained counsel
• Evaluated medical records and reviewed court documents, dispositions, police records and reports to settle claims while adhering to fair claims practices
• Obtained and relayed settlement authority to staff and outside counsel

Fredericksburg, Virginia, United States

• Adjusted and resolved complex liability and coverage investigations
• Evaluated and settled first party medical, liability bodily injury claims and physical damage claims

Fredericksburg, Virginia, United States

• Oversaw all operations for a 10,000sqft brewery and tasting room to include supervision of 15 employees on average
• Coordinated with local vendors to organize both small scale and large events

Fredericksburg, Virginia, United States

• Used consultative sales techniques to identify customer needs in order to sell individualized membership packages
• Marketed outside of the facility to generate leads and establish connections with local businesses
• Employee of the Year in 2016, multiple Employee of the Quarter designations, and regularly in the top 5 in overall sales for the company

Fredericksburg, Virginia, United States

• Handled all operations for an 8 person teller line in cost center branches in Richmond and Fredericksburg, VA.
• Responsible for auditing and balancing a daily cash vault balance of over $300,000.00
• Trained and coached tellers to perform the role within company standards