With over 10 years in Leadership and Operational Support, Stan Koper has helped improve Operational Effectiveness within the Healthcare and Wellness industry. He has held roles directing Operational teams with a focus on organizing data, and making that data consumable for his teams to perform analysis and reporting. Armed with Data, Stan Koper is able to provide insights and a transparent commentary on the trends impacting the business, and help identify areas to focus energy and process improvements.Some more recent initiatives include leading the Quality and Speech Analytics program, and providing intelligence that helped his organization improve on key metrics such as First Contact Resolution, and in doing helped reduce overall Repeat call volume from members.Other achievements include the generation of $5M in savings through the development of a specialized reporting tool that identified at-risk inventory items. He has enacted similar operational changes throughout his career that includes experience as a business owner. Lastly, Stan Koper helps mentor and develop team members, always challenging current teams or previous employees to never accept the status quo, and always be looking for a better way to look at and share data.This diverse background positions Koper for immediate success across multiple industries. He is an engaging, respected leader of high-performance teams, and proven in navigating businesses through operational pain points. Specialties: Business Management, Change Management, Strategic Planning, Team Leadership, Training & Development, Communications, Continuous Improvement, Speech Analytics, Quality Improvement, Executive Presenting
Listed skills include Leadership, Management, Business Analysis, Customer Service, and 36 others.
