Stan L. Email & Phone Number

Toronto, Ontario, Canada

• Serve as the primary point of contact for IT support, providing assistance both in person and remotely.
• Install, configure, and maintain software and hardware components for computer and network systems.
• Diagnose and resolve software, hardware, and network connectivity issues efficiently.
• Troubleshoot and replace damaged computer and network components as needed.
• Assist in the configuration and maintenance of networked computer systems, ensuring optimal performance of both hardware and software.
• Deliver end-user orientation and training aligned with company standards and guidelines.

Concord, Ontario, Canada

• Ability to problem-solve by evaluating, diagnosing, and resolving issues in the work environment on an ongoing basis
• Diagnose hardware, software & telecommunication problems and initiate corrective actions
• Maintaining the internet connection and firewall and monitoring security tools
• Managing the configuration of operating systems
• Responding immediately to security or usability concerns
• Anticipating potential problems and taking action to solve them before they impact users when possible

Toronto, Ontario, Canada

• Providing SharePoint support, end-user training, adding users, controlling access to document libraries, and setting permission
• Troubleshooting and resolving SharePoint issues or malfunctions
• VoIP phone system administration
• Analyzed and evaluated cases/issues: investigating cases, isolating problems and proposing solutions
• Assisting with the daily tasks of the IT service desk and infrastructure team
• Participating in maintaining of network components

Toronto, Ontario, Canada

• IT Business Technologies (ITBizTek) provides IT solutions and services for small and mid-size businesses.Planning and implementing virtualization projects, set up and managing high availability systems, data migration.
• Installing and supporting Windows enterprise base clients. Administration and enhancements of DNS, DHCP, AD, GPO
• Deployment and migration of Windows Active Directory, Group policy, VPN, Remote Desktop Services, File Servers
• Setup and administration of Windows Servers 2012/2016/2019, Microsoft Hyper-V, VMWare, Failover Clustering, Office 365 administration
• Managed remote support via Datto RMM/Splashtop Remote Support/LogMeIn/AnyDesk/ TeamViewer.
• Level 2 servers and network infrastructure support

Israel

• The Tax Authority implements the Income Tax and Property Tax ordinances, Customs, and VATResponsible for the IT system, including hardware/software and Cisco IP telephony support, with more than 500 end users.
• Served as first-level technical support for windows workstations, office software, and telephony; troubleshoot and performed all computer maintenance
• Configured, installed, and provided technical support for printers, photocopiers, and other peripherals
• Set up computers for the onboarding of new employees and performed the necessary updates for IT equipment
• Provided technical support for the company's remote and on-site clients
• Oversaw on-call PC and e-mail support, carried out systems trouble shooting on a daily basis