• Serve as the primary point of contact for IT support, providing assistance both in person and remotely.• Install, configure, and maintain software and hardware components for computer and network systems.• Diagnose and resolve software, hardware, and network connectivity issues efficiently.• Troubleshoot and replace damaged computer and network components as needed.• Assist in the configuration and maintenance of networked computer systems, ensuring optimal performance of both hardware and software.• Deliver end-user orientation and training aligned with company standards and guidelines.• Support the implementation and enforcement of security measures, including multi-factor authentication (MFA), password policies, and antivirus/antimalware solutions to protect corporate data.• Monitor data center health using management tools, reviewing logs, and addressing issues proactively.• Conduct routine audits of all systems, including backups, to identify potential problems and implement preventative solutions.• Assist in server administration tasks, including user/group management, security permissions, and group policies.• Collaborate with the IT team to maintain internal infrastructure, including servers, routers, switches, firewalls, desktops, laptops, Mac computers, printers, and VoIP phones.• Document processes and procedures related to hardware, software, and systems maintenance for future reference.• Create step-by-step guides for users to facilitate the adoption of new system changes.• Provide timely, accurate, and comprehensive technical support to internal staff, ensuring a high level of service.

• Ability to problem-solve by evaluating, diagnosing, and resolving issues in the work environment on an ongoing basis • Diagnose hardware, software & telecommunication problems and initiate corrective actions• Maintaining the internet connection and firewall and monitoring security tools• Managing the configuration of operating systems• Responding immediately to security or usability concerns• Anticipating potential problems and taking action to solve them before they impact users when possible• Adding, removing or updating user information• Documenting the network’s configuration

• Providing SharePoint support, end-user training, adding users, controlling access to document libraries, and setting permission• Troubleshooting and resolving SharePoint issues or malfunctions• VoIP phone system administration• Analyzed and evaluated cases/issues: investigating cases, isolating problems and proposing solutions• Assisting with the daily tasks of the IT service desk and infrastructure team • Participating in maintaining of network components • Tending to management of digital database • Build and update network documentation (IP and switch maps, Visio network and rack diagrams)

IT Business Technologies (ITBizTek) provides IT solutions and services for small and mid-size businesses.Planning and implementing virtualization projects, set up and managing high availability systems, data migration, security systems and networks implementation.• Installing and supporting Windows enterprise base clients. Administration and enhancements of DNS, DHCP, AD, GPO• Deployment and migration of Windows Active Directory, Group policy, VPN, Remote Desktop Services, File Servers• Setup and administration of Windows Servers 2012/2016/2019, Microsoft Hyper-V, VMWare, Failover Clustering, Office 365 administration• Managed remote support via Datto RMM/Splashtop Remote Support/LogMeIn/AnyDesk/ TeamViewer.• Level 2 servers and network infrastructure support• Participating in planned power downs testing, emergency procedures, shut down processes, UPS and generator• Servers’ migration physical to virtual (P2V)• Active Directory administration, Group policy configuration, users’ profiles migration• DELL Servers hardware maintenance, storage systems installation• Dell SAN, NAS, iSCSI storage configuration, firmware upgrade and maintenance• Kaspersky Security Center deployment and administration• Setup end-users VPN• Installed and maintained virtual and physical server infrastructure• Providing phone and remote support to end users (Windows and Microsoft Office all versions)• Development of in-house standards, documentation, security, policies and procedures.• Network infrastructure administration: Cisco Routers, Dell Switches, Firewalls, wireless networks and various appliances• Servers hardware, storage systems, routers and switches installation

The Tax Authority implements the Income Tax and Property Tax ordinances, Customs, and VATResponsible for the IT system, including hardware/software and Cisco IP telephony support, with more than 500 end users. • Served as first-level technical support for windows workstations, office software, and telephony; troubleshoot and performed all computer maintenance• Configured, installed, and provided technical support for printers, photocopiers, and other peripherals• Set up computers for the onboarding of new employees and performed the necessary updates for IT equipment• Provided technical support for the company's remote and on-site clients• Oversaw on-call PC and e-mail support, carried out systems trouble shooting on a daily basis• Installed and upgraded complex hardware including IBM, HP and Lenovo desktops and notebooks, as well as operating systems• Performed troubleshooting and preventative maintenance to determine and resolve the root cause of most hardware or software malfunctions at the desktop level• Installed new software as requested by the clients, provided training and instruction sessions • Maintained complete inventory of all computer equipment and accessories