Stanley Charles Email and Phone Number

Successfully implemented Key Performance Measures in the Business Card Unit, which resulted in achieving loan loss goals 15 out 16 months.Assisted in the launch and implementation of an expense reduction initiative (FastData Usage) which resulted in an annualized expense save of $2MM.Proactively manage the department during a period of a hiring freeze while maintaining a high level of effectiveness. Successfully created an environment of respect, employee involvement and accountability which reduced attrition rate to 16%. Our overall employee satisfaction was 78% as measured by the Climate Survey for JPMC, and that result was best in class out of the five sites.Created staff development & recognition vehicles (i.e., High Performance Program, Supervisor’s Coaching Manual & Special Awards Program), designed to develop a highly expert Collections Team operating at maximum efficiency. Included involvement in the ‘Successful Management Series’ initiative resulting in creating a high performance team that consistently outperforms their peer group.Maintained a competitive positioning in Dollars Collected per full time employee in the Network of five Collection Sites where we consistently placed 1st or 2nd.