Stanley Croughter Email and Phone Number
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Accomplished senior-level professional with over 25 years of experience leading and implementing strategies to drive business development and transformation. Adept at collaboration across matrix organizations to surpass service expectations. Proven track record in managing intricate processes, cultivating high-performing teams, and spearheading innovation-driven process improvements.Committed to the development and mentorship of team members, consistently achieving project objectives while fostering a positive work environment. Recognized for delivering high-quality outcomes, with expertise in Healthcare IT/Operations, Call Center Management, Production Support, and Multi-Family Utility/Energy Management.
Morgan Properties
View- Website:
- morgan-properties.com
- Employees:
- 839
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Utilities ManagerMorgan Properties Mar 2019 - PresentKing Of Prussia, Pa, United States• Manage the monitoring, reporting, and analysis related to the utility/energy management programs.• Work with third-party provider(s) on provider bill payment, resident billback programs, sub-meter system maintenance, budgeting, and utility/energy related reporting. Manage third-party provider relationships to ensure sites are realizing the value offered by provider services.• Collaborate with property management team to ensure the effective administration and maximum recovery of utility costs through resident billback programs for compliance.• Lead the team’s effective execution of the annual utility-related budgeting process.• Handle all utility/energy management escalation issues, including those relative to provider or resident billing, and consumption issues; coordinate multiple disciplines /departments to resolve matters.• Participate in due diligence process for potential acquisitions, including underwriting of utility operating budgets.• Orchestrates and manages submeter maintenance programs for 10,000 units, enhancing resident billing accuracy and reducing operational costs.• Coordinates the seamless onboarding of utilities for newly acquired assets, ensuring a smooth integration process.• Fosters strong partnerships with internal teams, including accounting/asset management, operations, and property management, to align utility strategies with overall business objectives.• Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving.• Active charter-member of Morgan Properties’ DEI Council.
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Program ManagerExtra Solution Staffing Jun 2018 - Mar 2019Lynchburg, Virginia Area• Streamlined daily business operations for staffing agency startup, implementing process improvements and creating standard operating procedures.• Recruited and mentored staff to oversee day-today operations and front-office duties. • Cultivated relationships with state unemployment offices, resulting in a 25% increase in the weekly hire rate.• Led a virtual call center initiative, utilizing active surveys and modifying marketing materials, resulting in a 50% increase in employee onboarding and a $30,000 monthly net income boost.• Initiated innovative marketing strategy leveraging print advertising and community engagement, leading to a 25% in hiring rates.• Collaborated with community outreach organizations, re-entry programs, and city-led employment services to identify and develop new business opportunities.
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Associate DirectorUnitedhealth Group Feb 2015 - Sep 2017Basking Ridge, New Jersey, United States• Oversaw and conducted root cause analysis, devising comprehension remediation and mitigation plans for defect categories across multiple claim processing and pricing applications. • Collaborated with IT business partner to implement zero-defect process and procedure, resulting in a remarkable 15% reduction in production defect inventories year over year. • Initiated process improvement initiative targeting the elimination of IT waste, with a strategic focus on actual defects, leading to substantial IT annualized savings of $200,000.• Implemented best practices and joint metrics for timeliness and quality between business and IT teams.• Cultivated strong relationships with business partners and developed processes to alleviate business pain points.• Mentored and coached project teams, resulting in their recognition as top performers within the organization. • Developed and implemented a comprehensive Quality Audit program across the organization, ensuring consistency and fostering high-quality results to deliver exceptional service.• Aligned level 1 and level 2 support teams, contributing to a yearly increase in employee engagement by 20%. -
Program Manager - Member PortalUnited Healthcare Jan 2013 - Feb 2015• Spearheaded oversight of business and IT projects, managing an annual budget exceeding $5 million to ensure timely and within-budget delivery of project deliverables. • Directed portal usability strategy, overseeing project life cycle, managing the technical helpdesk support team, and leading call center management for a user base of over nine million registered users. • Collaborated with business stakeholders and project team members within a matrix structure, ensuring fulfillment of project requirements while evaluating release readiness.• Delivered continuous project status updates to senior leadership and stakeholders, maintaining a transparent communication channel. • Earned Business Segment All-Star recognition.
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Director Of OperationsUnitedhealth Group Jan 2010 - Feb 2013• Spearheaded the modernization of operations infrastructure and processes for consumer portal, leading strategic and tactical planning initiatives focused on enhancing portal usability.• Mentored and cultivated the operations team, acknowledged as the Top Operations team in UHC.• Optimized the overall support model through the strategic integration of an offshore call center. • Directed the training of the offshore call center for both portals, ensuring seamless implementation.• Oversaw the successful implementation of $300,000 in enhancements, resulting in a notable 30% improvement in overall portal satisfaction ratings.• Conducted evaluations and collaborated on inputs for release readiness, ensuring the seamless integration of new portal functionalities.• Fostered initiative-taking engagement with project teams to identify and implement process improvement opportunities, optimizing workflow and delivery timelines.
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Production Support ManagerUnitedhealth Group Sep 2005 - Jan 2010• Directed the implementation and rollout of UHC online mobile capabilities, overseeing both browser and application versions. • Aligned and coordinated multiple application releases and application hardening initiatives for various mainframe and portal applications. • Managed and oversaw over two hundred successful production support and maintenance releases annually, ensuring seamless deployment. • Led application hardening initiatives and all 1/1 readiness activities, implementing an enhanced support model that significantly improved overall responsiveness and issue remediation.
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Business/Technical AnalystUnitedhealth Group Jul 2000 - Sep 2005• Formulated comprehensive business and technical requirements for core functionality for the UnitedHealthcare provider website. • Translated business requirements into technical specifications adhering to established standards. • Implemented best practices to ensure the production of high-quality data mapping and technical design deliverables.• Identified and addressed requirement gaps, collaborating with relevant teams to ensure timely resolution.• Collaborated with peers to conduct code reviews and unit testing for new developments, advancing verification tactics to proactively identify defects before formal testing.
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Team Director - Fbu South JerseyAll American Games Jan 2014 - Dec 2016 -
Senior Edi Technical AnalystHorizon Blue Cross Blue Shield Of New Jersey 1999 - 2000 -
Quality & Training Mgr - TpaHorizon Blue Cross Blue Shield Of New Jersey 1998 - 1999
Stanley Croughter Skills
Stanley Croughter Education Details
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Finance
Frequently Asked Questions about Stanley Croughter
What company does Stanley Croughter work for?
Stanley Croughter works for Morgan Properties
What is Stanley Croughter's role at the current company?
Stanley Croughter's current role is Utilities Management at Morgan Properties.
What is Stanley Croughter's email address?
Stanley Croughter's email address is sc****@****mes.com
What is Stanley Croughter's direct phone number?
Stanley Croughter's direct phone number is +190820*****
What schools did Stanley Croughter attend?
Stanley Croughter attended Penn State University.
What skills is Stanley Croughter known for?
Stanley Croughter has skills like Hipaa, Process Improvement, Medicare, Healthcare Information Technology, Team Building, Vendor Management, Training, Sdlc, Managed Care, Healthcare, Health Insurance, Insurance.
Who are Stanley Croughter's colleagues?
Stanley Croughter's colleagues are Joann Macdonald, Brian Grimenstein, Barb Robison, George Lane, Guihua Edgerton, Heather Abrante, Nalp, Brittney Gregory.
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stanley croughter
Dominican Republic2comcast.net, gmail.com1 +190845XXXXX
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