Manager of the Platform Infrastructure team, overseeing Blizzard Entertainment’s global corporate infrastructure across the US, Europe, and Asia that powers the development of the company’s software titles. Responsibilities include maintaining service availability, delivering performance benchmarks, and understanding and implementing stakeholder requirements.• Managed a team of local and remote engineers supporting an environment of 400+ hosts and 7000+ virtual machines out of Blizzard’s HQ datacenter in a private cloud powered by Cisco UCS and Dell PowerEdge hardware with VMware ESXi and Aria Suite.• Created and managed 1M+ yearly budgets for infrastructure expansion and growth to meet current and future technological needs.• Established project roadmaps with the Program Management team to align with organizational objectives and company goals.• Oversaw career development and growth of a team of virtualization and systems engineers.

Oversee all technical operations and core infrastructure for the IT Events department at Blizzard Entertainment. Responsibilities include managing an engineering team dedicated to building both physical live shows and online infrastructures needed to support the Overwatch League and Call of Duty League events and tournaments, as well as overseeing the operations team focused on live event set up and support including press demonstrations, internal summits and presentations, Esports tournaments, and BlizzCon. • Assumed management of all technical teams out of Irvine Headquarters, including Desktop support teams and Systems and Network Engineering teams. • Oversee all IT workflows at BlizzCon 2019, collaborating with all IT departments across Blizzard Entertainment to deliver convention wide 40 Gbps network, local on-prem server infrastructure, and deployment, automation, and management of 2000+ PCs within the convention center. • Led build out of multiple “mobile infrastructure kits” containing transportable Palo Alto firewalls, Dell FX2 servers, Cisco Catalyst switches, and custom high performing desktop hardware to send to cities across the country every weekend for live shows. • Transitioned Overwatch League and Call of Duty League from live shows to an online only infrastructure, utilizing public cloud environments in AWS and Azure.• Worked with teams on internal process improvements, including Asset Management workflows via ServiceNow and Service Management processes with our internal Operations Center. • Collaborate with a team of Program Managers as project sponsor and decision maker to deliver technical projects and operational enhancements.• Managed yearly team budget and expenditures for research and development, operations, and technical projects.

Lead Engineer for Blizzard's IT Events team, building, growing and leading a technical team responsible for the deployment of infrastructure services for Blizzard's internal and external events and Blizzard Esports for titles including Heroes of the Storm, Starcraft II, Hearthstone, World of Warcraft, and Overwatch. • Hired and managed a team of Network and Systems Admins/Engineers to design, deploy, and support Blizzard hosted events. • Assisted in the infrastructure deployment of Blizzard Arena located at The Burbank Studios, home of the inaugural season and 2019 season of the Overwatch League• Oversee Blizzard's largest fan events, including the Network and Systems planning and deployment teams for BlizzCon

Primary engineer responsible for infrastructure services at Blizzard’s IT Events team, responsibilities include management of locally hosted game servers, operation of a mobile events infrastructure including local Active Directory, DHCP, DNS, Puppet, and monitoring services, as well as network design and support at company run Esports tournaments, press and influencer functions, and major conventions globally. • Led Systems Team for Blizzcon 2015 and 2016, planning and managing show set up and support of local game server infrastructure on site and configuration management and automation of 2000+ desktop PC’s on site. • Designed, implemented, and supported network infrastructure using Cisco ASA and Cisco Catalyst hardware for nearly all Blizzard operated events and shows in 2016• Transitioned server hardware platform from HP Proliant to Cisco UCS for on site infrastructure• Traveled, Advised and assisted international Blizzard IT Teams on major overseas events, including Gamescom 2016 and Overwatch Launch event in South Korea.

Senior member of the Corporate Systems team, responsible for the administration and support of all business units within Blizzard Entertainment. Additional responsibilities include secondary support for development teams, setup and deployment of physical and virtual servers, and management of third party applications and tools. • Lead technical resource on projects for implementing Systems Center Operation Manager, Windows Event Collection, and IP Address Management• Led Systems support for “Heroes of the Dorm” event, an eSports tournament broadcasted globally on ESPN2 and ESPN3 and assisted in Blizzcon 2014 and PAX East 2015• Completed major upgrade of internal global timesheet system for tracking all employee work hours

Member of the Technical Operations group, responsible for the management and administration of the game server infrastructure for the massively multiplayer online game “Firefall”. Responsibilities include the management and monitoring of inter-region connectivity and operability of AWS servers to ensure customer availability, administration and configuration of a segregated operations internal network for secure datacenter connectivity.• Administration of Juniper SRX240 series firewalls, EX3300 switches, and MAG2600 VPN Gateways in segregated technical operations network• Management and support of global AWS network infrastructure for global launch of “Firefall” online game, including AWS VPC security groups, ACL’s, and routing across 3 different operating environments and multiple regions• Configuration and management of OpenVPN for AWS site to site VPN connectivity between AWS regions.

One of two IT employees at a video game startup company, responsible for all IT operations including design and implementation of the internal network, configuration and deployment of internal Windows domain, external Amazon Web Services cloud infrastructure, internal and external Windows and Linux servers and services, Office 365 Exchange services, as well as desktop deployment and support for a company of 60+ users.• Designed and implemented internal network infrastructure using Sonicwall and Cisco ASA firewalls• Managed and administered internal Dell server infrastructure comprised of build servers, Active Directory, and Perforce• Setup and management of AWS VPC and security groups across multiple regions for global game server support• Configuration of VPN technologies, including Cisco Anyconnect VPN and Safe-Net Cloud 2-Factor authentication, OpenSwan VPN for inter-region AWS connectivity, and secure AWS VPN tunnel to local offices• Desktop administration of all internal workstations, including new hire onboarding, desktop imaging using Windows Deployment Services, and laptop setup and configuration for offsite demos and presentations

Systems and Network Operations Administration, maintaining existing infrastructure and providing tier 2 support and escalations from our technician team. Primary focus on Cisco networking including switch and firewall management. • Deployed Cisco Wireless networks in Austin, Texas office and China remote office• Subject Matter Expert for Cisco based LAN and WAN, Cisco Ironport Web Proxies, and BMC Remedy Infrastructure• HP c-Class Blade Enclosure Networking with HP GbE2c Layer 2/3 Switches, Cisco 3020 and 3120 Enclosure Switches• Cisco IOS Interaction with 6500-Series Switches, Nexus 7000, Cisco ASDM Configuration for Cisco ASA Firewall Appliances• Messaging Systems Support with Microsoft Exchange 2010, Microsoft Lync 2010• VM deployment and resource management on VMWare 4.x• Maintained Blizzard proprietary software build systems and revision control systems Perforce and Subversion• Event and Performance Monitoring Operations utilizing Ciscoworks, Cacti, Zenoss, and Solarwinds Orion• Network design, setup, and installation for Blizzcon conventions in 2010 and 2011

Network/Systems Infrastructure Support.

Helpdesk and desktop support, maintaining and deploying systems and software for the entire company, as well as primary technician responsible for supporting trade shows and company events worldwide including Blizzcon, Comic Con, Games Con in Germany, and Worldwide Invitational in Korea.

Customer service representative, focusing on email support in aiding users with technical issues running the entire line of Blizzard games.