Responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership to help deepen customer engagement with our products and services. Involves listening, probing and thinking outside the box to assist with finding Cardmember's true needs resulting in retaining business, customer loyalty and annual spend.

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. Grow and nurture customer relationships on every interaction that results in measurable customer value. Document necessary account information and offer custom solutions that benefit the customer. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Sells retail banking products and services to customers and prospects. Manages customer portfolio, services relationships and cross-sells all products and services. Provides broad base of financial and credit services with the goals of acquiring 100% of the customers' business. Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards. Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio. May handle cash transactions. May spend up to 30% of time completing service-related tasks

Greet customers, determine their needs and offer currentsale incentives. Offer simple and positive solutions to customer billing,plan, equipment and installation issues. Work with Customer Service Department to reduce credit bills, evaluate and assist in credit validation and verify terms of contracts with AT&T. Maintain store inventory, oversee deposits and daily cash flow. Open/Close store and leave store in presentable state.