Stanley Jacobs Email & Phone Number

Cape Town, Western Cape, South Africa

NPC that's focused on the wellbeing of the People of the Cape Flats.

• Works closely with analysts and developers to review test cases for completeness.• Tracks and reports defects from discovery to successful correction, validation and verification using JIRA.• Provides best practices to improve testing methods.• Reviews software system designs and test plans, and map system/functional/technical requirements to test scripts and test conditions.• Reviews and analyzes test data to determine accuracy and completeness, and identify critical gaps in test data.• Attends meetings and test events when requested• Production SupportSummary : 7+ years of experience into manual and automated testing of different kinds of applications like Web, Windows and Mainframe. Proficient with Test Documentation including developing Test Plans, Test Cases, Test Procedures and Test Results Reports. Extensively experienced in developing and executing Test Cases based on business, functional and system specifications. Proficient in the creation and maintenance of automated test scripts.

SanlamMay 2006 – PresentProvide 2nd line technical support to Financial Advisors, Brokers and Sanlam internal staff. Applications supported: - Sanfin (CRM) - Spotlight (CRM) - SanQuote - OfficeQuote - SanTrust - SanTax - Synchronisation - Microsoft Windows - Microsoft Office - Internet - Email - Printing - Networking - ADSL, 3G, Dial-up

IT SUPPORT TECHNICIAN Duties: • Diagnosis of desktop, application, networking and infrastructure issues.• Experience of supporting a wide and varied client base. • Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users. • Installation and support of telecommunication equipment.• Maintaining a log of all problems detected and system backups. • Responsible for maintaining backups and for project work such as new builds. • Working closely with software suppliers to resolve operational issues.• Responsible for supporting: Windows XP/Office 2003, Windows Server, Small Business Server 2003, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.