Stanley Jan Sing Email & Phone Number

Cebu City, PH

Manages and delegates all tasks in Asana board identify challenges and provide solution and report to Brand ManagerSupports team members to ensure we accomplish all tasks to the best of our abilitiesProduce sales and advertising reportAssists in Catalog, Troubleshooting and Search Engine OptimizationManage team productivityAttends client meetings and.

Handles a team of 15 agents who process bookings for to Rome and ItalyAssisted in creating policies and quality in place for this new company

Manage a team of 15 who specialize in segmenting profile pages

Manages a team for Background Investigation and Onboarding for Visayas and Mindanao sitesSets team goals and targets to measure team productivity

Develop new hires new to the BPO industry to handle taking orders at Amazon's website.Train the hires on how to efficiently process and take the orderProvide coaching in terms of improving their call handling and grammar

Certified by American ExpressHandles a team of 15 hires who cater to all credit card concerns.Produce value generation/ sales offering card add on or upgrades

Handles team of 15 - 20 new hire and tenured agents as technical and customer support for TV, Internet, Phone and billing concerns.Manages productivity, quality and CSATProduce sales for additional business and subscription

Perform deep dive analysis on agent’s quality and CSAT performance real time assistance for the LOB’s questions and concernsAssists new hire development

Handles cable, internet, phone and billing concerns for email/ chatDrivers customer satisfaction on technical support/ billing for cable, internet and phone.

Bachelor Of Science, Business Administration

Secondary School