Stanley Leach Email & Phone Number

Lawrenceville, GA, US

Atlanta, GA, US

• Install, configure, upgrade and repair desktop hardware and software in accordance with business requirements and standards. Support desktop related technologies such as printers, networks, and wireless devices..
• Act as the technical 3rd level point of escalation in support to other desktop support team members and the user community
• Provide desktop training to end users in accordance with company standards for desktop usage.
• Use help desk software to input incident information, track the status of incidents, and report on support activities.
• Support asset tracking and asset management activities.
• Enforce compliance with company security standards ranging from logon management, network access management, and virus management.

Atlanta, GA, US

• Performs Tier 2 and 3 analysis of problems/outages and develops/implements solutions for on-site and remote users
• Break/fix and service tickets are prioritized based upon established guidelines
• Individual uses break/fix and service ticket queue for work intake and updates tickets based on established procedures
• Performs workstation-based projects as assigned including installation of stand-alone and networked personal computers, peripherals and software for end users (provide desktop integration, delivery and deployment.
• Evaluates, schedules, and implements approved workstation upgrades and patches
• Installs and maintains software tools for image creation and management

Chicago, Illinois, US

Responsible for all company technology and support needs across multiple offices including hardware andsoftware configuration and troubleshooting, wireless and mobile device setup, computer images, malwarecontrol, Active Directory and Exchange accounts, data backup, transfers and print server administration.Key Projects and Accomplishments➢ Managed.