Stanley Lyons Email & Phone Number

Coaching, directing, and motivating a team of employees in multiple roles· Providing quality guest service, team building, and developing of people· Create financial statements, sales and activity reports· Evaluate performance data to measure productivity and determine changes in inventory, staffing and policies tooptimize success· Focus on profits and sales growth while maintaining a high level of standards

Remote

Engage, consult, and educate members based upon the member’s unique needs· Answer questions and resolve issues from members, providers, and plan sponsors· Create an emotional connection with our members by understanding and engaging the member to the fullest tochampion for our members' best health Page 2 of 2· Taking accountability to fully understand the member’s needs by building a trusting and caring relationship withthe member· Anticipate customer needs and provide the customer with related information to answer the unasked questions· Explain member's rights and responsibilities in accordance with contract including self-service options· Process claims referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance andappeals (member/provider) via target system· Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management· Perform review of member claim history to ensure accurate tracking of benefit maximums and/orcoinsurance/deductible

Durham, North Carolina, United States

Transport clients to various medical appointments daily· Coordinate with dispatch on client’s arrival, pick-up and drop off times· Communicate with owner about needed maintenance on the company vehicles· Created and implemented a maintenance schedule for all the company fleet vehicles to ensure timelymaintenance was being performed and keep all vehicles operating at a high level· Proposed and created driver and client code of conduct brochure to ensure all employees and clients have a clearunderstanding of expectations during transport

Durham, North Carolina, United States

Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings,equipment, and access points; permitting entry· Prevented losses and damage by reporting irregularities; informing violators of policy and procedures;restraining trespassers· Completed reports by recording observations, information, occurrences, and surveillance activities; interviewingwitnesses; obtaining signatures

Managed ordering, receipt of products including submitting purchase requisitions· Tracked and verified the use of supplies to maintain full accountability of documented stock· Assisted the facility management in daily operations to include set-ups & break downs· Trained new kitchen management on inventory flow and inventory data documentation procedures· Completed data entry for goods received, approving invoices, and preparing documents for returned goods

Durham, North Carolina, United States

Maintained relationships with company managers, HR, and employees, while also making sure CBA was enforcedon all levels from all departments· Successfully negotiated contracts that were overwhelmingly voted in· Provided workshops to inform employees of new regulations, policies, and laws· Lead and participated in strategy development to further the goals of department· Conflict resolution that in many cases prevented grievances from being filed

Handled light customer service issues and referred more in-depth issues to management per protocol· Educating and ensuring team members are properly handling products and using equipment in accordance withfood and employee safety guidelines· Coordinated activities among various departments, such as kitchen, dining room, café, and banquet operations,ensuring that customers were satisfied with their dining experience