I am a Quality Assurance Agent in the call center space. I formed part of a team that revolutionizedCall Quality Assessment and Coaching. We also improved the overall administration andperformance tracking. I picked up the excuses that were made for non-compliance in terms ofrecoveries. I responded to the excuses in a creative and sustainable that forms part of the practicetoday. The strategies that our Quality assurance team formulated created an environment that gaveQuality Assurance great meaning in the call center space. That has led to the requirement of TotalQuality Management. I am passionate in every role that I am afforded to play. I believe in workingwith a team that leaves an impact and solves challenges in its mandate. I love to put the ideas in mymind into practice especially the knowledge that I acquire through Learning and self-development. Iwould prove resourceful in a field that needs constructive change and development. I play asupporting role to supervisors therefore I was responsible for the performance of staff in the teams.My role was to drive for optimum output from staff members. This is my area of expertise.I am also a call center agent in debt collection, customer service, and financial services products. Idrive productivity while I make sure that customer queries are resolved at the first contact.Customer satisfaction and retention is my passion. I prefer taking valuable information into accountwhile I assist the customer. I have noticed that a system of creativity is needed to make substantialchanges in one's work. I love working within a team or independently provided it is for a collectivelarger achievement. I have worked my into the call center business to now where I am studying for aDiploma in Law. I would love to see myself completing an LLB qualification. My goal is to workmyself up into a Legal and Compliance space in the corporate sector. I believe I am best suited tothat space, and I can make a significant impact in the corporate world. My experience is aroundcustomer service and staff development. I am suitable for roles that have on-the-job training. I willwork diligently and loyally for the entirety of my role. I will dedicate myself to the role I am givenuntil I see results.