Heading the largest team in EY PSS UK&I of 16 members in Learning and Development for onshore customers.Ensuring all necessary learning courses and classes are entered in the system by the administrators and all necessary BAU activities in relation to it are send on time within the SLA.Ensuring that all L&D process SLA’s are met without any escalation. Co-ordinating with the process owners in UK&I to ensure smooth functioning of the existing processes. Interacting with UK&I… Show more Heading the largest team in EY PSS UK&I of 16 members in Learning and Development for onshore customers.Ensuring all necessary learning courses and classes are entered in the system by the administrators and all necessary BAU activities in relation to it are send on time within the SLA.Ensuring that all L&D process SLA’s are met without any escalation. Co-ordinating with the process owners in UK&I to ensure smooth functioning of the existing processes. Interacting with UK&I client lead for Operational reviews and updating the current situations on weekly and monthly calls with presentations. Handling client level escalations and providing a professional and comprehensive email where necessary.Monitoring workflow and supervising whether the work has been properly allocated by the SME to respective team member to complete in timely manner.Supervision of knowledge base for the entire team and ensuring uniformity of concepts across team members.Encouraging team to come up with process improvement ideas to enhance the process, customer satisfaction, quality or TAT of the existing processes and there by implementing it in a White Belt Project or a Yellow Belt Project.Developing Team Leads on the process and knowledge gaps and on to resolve issues of the team.Heading small projects within PSS and resolving it with proper outputs and presentations to different clients.Involving in SGA’s within PSS with an upper hand and guiding administrative to bring in solutions. Creating training plans for the new joiners. Ensuring up to date documentation of Operating Procedures, capturing exceptions.Conducting process audits and organizing refresher sessions based on the outcome of audits.Streamlining processes for efficient outputs. Monthly 1 to 1 discussions and performance management of the team members and documentation of the same whereby identify areas of improvements in the individuals.Performance appraisals & Evaluation of employees Show less

Working in a team of Consultant & Associates (10 members) as HR Service Delivery UK Payroll, catering Advice and Guidance.Handling Payroll & salary for approximately 8500 employees.Ensuring that all process SLA’s are met & working towards improving employee & client satisfaction. Co-ordinating with the process owners in UK to ensure smooth functioning of the existing processes & implementing structures to get new sub processes. Interface with client lead for Operational reviews.… Show more Working in a team of Consultant & Associates (10 members) as HR Service Delivery UK Payroll, catering Advice and Guidance.Handling Payroll & salary for approximately 8500 employees.Ensuring that all process SLA’s are met & working towards improving employee & client satisfaction. Co-ordinating with the process owners in UK to ensure smooth functioning of the existing processes & implementing structures to get new sub processes. Interface with client lead for Operational reviews. Updating the current situation to the client on weekly and monthly calls. Handling client level escalations.Providing a professional and comprehensive email and telephone advisory services.Documentation and implementation of Operational Excellence matrices which included process mapping, process controls.Monitoring workflow and allocating work to respective team member to complete in timely manner and performing the quality check.Supervision of knowledge base for the entire team and ensuring uniformity of concepts across team members.Come up with process improvement ideas to enhance the process, customer satisfaction, quality or TAT of the existing processes. Motivate the team to come up with process improvement ideasCreating training plans for the new joiners Identify areas of improvements in the individualsEnsuring up to date documentation of Operating Procedures, capturing exceptions.Conducting process audits and organizing refresher sessions based on the outcome of audits.Streamlining processes for efficient outputs. Monthly 1 to 1 discussions and performance management of the team members and documentation of the same.Performance appraisals & Evaluation of employees. Show less

Joining and Orientation of New Joineers.Responsible for Handling Payroll Process for the company.Recruiting resources as per company requirement.Preparing Offer letters, Relieving Letters, Experience Letters.Handling employee queries regarding Pay slip earnings and deductions components (investigation analysis, research, reporting etc).Maintaining all records and documents of all the Employees, Contractual Engagements, and Casual Employees associated with the Organization… Show more Joining and Orientation of New Joineers.Responsible for Handling Payroll Process for the company.Recruiting resources as per company requirement.Preparing Offer letters, Relieving Letters, Experience Letters.Handling employee queries regarding Pay slip earnings and deductions components (investigation analysis, research, reporting etc).Maintaining all records and documents of all the Employees, Contractual Engagements, and Casual Employees associated with the Organization. Keeping tracks of the employees operating outside Office and updating individual files.Maintaining leaves, attendance, absenteeism records.Keeping proper tracks of Employee benefits like P.F, Gratuity, ESI and any other such benefits. Formulation and developing Leave Policy, Reward Policy, Traveling Expenses Entitlement Policy, Office Rules and Procedure Policy and such other relevant Policy. Dos and Don'ts Policy for all employees and persons associated with the Company. Training and Developing Policy of the Employees. Organizing classes every week in a systematic plan covering English and Communication. Motivational / Attitudinal sessions as and when required. Show less

Responsible for Handling Payroll and other related queries for the eastern region.Preparing Offer letters, Relieving Letters, Experience Letters.On boarding of employees to different client locations.Addressing the induction batches.Maintenance of Personal files.Interacting with various corporate clients. Induction of new employees in consultation with the company. Maintaining / updating of employee lists and databases (telephone nos. / mail Ids/ addresses etc) and… Show more Responsible for Handling Payroll and other related queries for the eastern region.Preparing Offer letters, Relieving Letters, Experience Letters.On boarding of employees to different client locations.Addressing the induction batches.Maintenance of Personal files.Interacting with various corporate clients. Induction of new employees in consultation with the company. Maintaining / updating of employee lists and databases (telephone nos. / mail Ids/ addresses etc) and office establishment record / register. Maintained harmonious and cordial Management-Employee relationship. Handling queries of the employees. Generating references from employees.Responsible for complete branch operations. Developing and establishing HR policy and rules for the organization.Maintenance of HR details like New Joinees, Promotions, and Increments. Performance appraisals & Evaluation of employees. Maintain attendance of the employees & reporting to the Head Office.Institutionalized participative work-culture by involving employees in small group activities etc. Successfully handled closure/re-location of employees. Show less