It Support Specialist
CurrentAnalyzes malware, firewall, and installing security systems while improving system alerts• Create strategies and provide recommendations for technical solutions for small businesses• Resolved security issues which led to enhanced spam filtering while correcting actions to addressperformance issues for several small businesses and large clients such as NFL players, and Sony• Provides services that support and meet customer expectations while proving best practices for clients• Developed systems to identify technological opportunities and evaluate areas of improvement forclients.• Works with a diverse clientele to identify and develop personalized IT needs while efficientlyproviding them with appropriate IT solutions, as well as recommending tools that fit their business.