Help customers through journeys with as goal to enrich lives.• Troubleshooting hardware and software issues in a customer service environment.• Navigating customer service issues with empathy.• Showing the customer multiple solutions. For instance repair, Trade-In, new ownership opportunity, AppleCare+, and other services.

Achievements:• Improved the customer base by engaging in a friendly chat with customers which ensured a base of recurring customers.• Reorganised the storage room which resulted in an overall increase in efficiency.

Helped Indonesian students prepare to study abroad in Europe.• Public speaking (subject: European culture) • Assisted in the language classes.

Assist Dessy Irawati Rutten Ph.D. FERSA during events that the Indonesian state-owned bank visit.• Helping EU citizens with opening an Indonesian bank account.• Explaining the procedure in English, Indonesian, and Dutch. • Assisting (Indonesian) BNI members in The Netherlands.

Design and DTP work for our own brands Tomorrow's Kitchen and Vacu Vin. Packaging, posters, print advertisement, social media content design for brands such as M&S, Corona, and Samsung.• Concept and photograph for an online Jelly Belly ad campaign.• Designed several artworks for Dopper Australia.• Made art work for Dutch supermarket Albert Heijn.

Internship during my study at Grafisch Lyceum Rotterdam.Further developed my skills in Photoshop, Illustrator, and InDesign.